Description

The mission of USF Health Administration is to drive a culture of operational excellence through collaborations and implementation of quality services and systems in support of the USF Health community. The department serves all USF Health mission areas (education, research, and clinical) and is composed of the USF Health Office of Strategic Initiatives, an internal consulting function; the USF Health Project Management Office; and operational and administrative functions such as MDD Building Concierge Services and USF Health space scheduling administration.

This position will provide administrative support to the department's leaders and is a member of the Building Concierge Services Team who provide front desk reception services, scheduling and reservation management and general support at the Morsani College of Medicine, Taneja College of Pharmacy, and Heart Institute (MDD) Building located in downtown Tampa.

\n
• This position requires a high school diploma or equivalent, with at least four years of experience in an office or administrative support position. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
\n
• Senate Bill 1310- The Florida Senate ( https://www.flsenate.gov/Session/Bill/2023/1310 ) is conditional upon meeting all employment eligibility requirements in the U.S.
\n
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
\n
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:\n
  \n
  • (a) Two years of direct experience for an associate degree;
  \n
  • (b) Four years of direct experience for a bachelor's degree;
  \n
  • (c) Six years of direct experience for a master's degree;
  \n
  • (d) Seven years of direct experience for a professional degree; or
  \n
  • (e) Nine years of direct experience for a doctoral degree
  \n
\n
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
\n
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.
\n

Working at USF
\n
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
\n
About USF
\n
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
\n
Compliance and Federal Notices
\n
This position may be subject to a Level 1 or Level 2 criminal background check.
\n
Applicants have rights under Federal Employment Laws :
\n
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
\n
Family and Medical Leave Act (FMLA)
\n
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
\n
Equal Employment Opportunity
\n
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.Building Concierge Admin. Support:
\n

\n
• Serves as the primary point of contact for Building Concierge Services (BCS) reception, navigation, and triage services at the Morsani College of Medicine building.
\n
• Provides a concierge customer service experience to internal/external stakeholders and independently resolves problems when feasible.
\n
• Triages (in-person, phone, email, Teams) to appropriate building service point of contacts through established processes and platforms.
\n
• Maintains building directory
\n
• Serves as MDD building liaison to USF Health executive administrative assistants.
\n
• Maintains building directory
\n
• Serves as MDD building liaison to USF Health executive administrative assistants
\n

\n
Administrative Support for Assistant Vice President, USF Health Org. & Strategy:
\n

\n
• Manages calendar and schedules meetings
\n
• Plans meetings and develops respective agendas, gathering, compiling, and updating data and records
\n
• Develops documents, presentations and materials as needed
\n

\n
Communication Responsibilities:
\n

\n
• Monitor and responds to BCS email, Microsoft Teams' chats, and front desk phone.
\n
• Maintain stakeholders building recourses and communication channels as directed.
\n
• Monitor internal service communication and collaboration platform to ensure timely, appropriate triage and cross coverage as well as efficient and effective communication.
\n
• Develops building signage and maintains x20 digital signage.
\n
• Serves as backup to coordinator for building tours and monthly onboarding program
\n

\n
Space Reservation Responsibilities:
\n

\n
• Reviews and approves space reservation requests in the 25Live space reservation system using established protocols and guiding principles.
\n
• Provides downtown scheduling support to USF health Administration and USF Health Executive team a needed.
\n
• Ensures internal stakeholders are aware of building amenities, policies, and resources.
\n

\n
Other responsibilities:
\n

\n
• The Administrative specialist performs other duties as assigned by USF Health Administration Leadership.
\n

\n