Description

Buckeye Care & Rehabilitation — Lancaster, Ohio

Position Summary

The Admissions Assistant / Resident Concierge plays a vital role in the success and reputation of Buckeye Care & Rehabilitation. Reporting directly to the Admissions Director and the Building Administrator, this position serves as the bridge between our facility and the families, hospitals, and referral sources we serve. It requires a consummate professional with exceptional judgment, poise, and a strong sense of ownership.

The individual in this role must balance warmth with precision—able to extend genuine hospitality to families while managing the fast-paced, detail-driven demands of healthcare admissions. This is a position for a self-starter, a dynamic communicator, and a steady problem-solver who thrives on excellence and teamwork.

Duties and Responsibilities

• Coordinating and facilitating all aspects of the admissions process from inquiry to arrival, ensuring efficiency, accuracy, and a welcoming experience.

• Providing backup admissions coverage and participating in the on-call admissions rotation to maintain smooth operations and timely responses.

• Serving as a primary contact for hospitals, referral partners, and families— representing Buckeye's professionalism and compassion with every interaction.

• Maintaining precise and compliant documentation of all admissions activities, including pre-admission screening, payer verification, and medical information.

• Handling patient relations with tact and diplomacy, resolving concerns promptly and fostering trust among residents, families, and staff.
• Demonstrating customer service expertise by anticipating needs and exceeding expectations in every encounter.

• Engaging in dynamic problem solving to remove barriers, streamline processes, and ensure a seamless experience for incoming residents.

• Collaborating closely with the nursing, therapy, and business office teams to align admission readiness and ensure smooth handoffs.

• Communicate with insurance providers to verify coverage and secure necessary pre-authorizations in accordance with organizational and payer requirements.

Qualifications

• Excellent written and verbal communication skills.

• Proven ability to prioritize, organize, and execute tasks with minimal supervision.

• Strong interpersonal and problem-solving abilities; calm under pressure and adaptable to change.

• Proficiency with Microsoft Office and EHR systems preferred.

Ideal Candidate Profile

• Professional presence: Composed, confident, and polished in all settings.

• Self-motivated: Takes initiative without needing constant direction.

• Team-oriented: Collaborates effectively across departments to achieve shared goals.

• Customer-focused: Understands that every interaction shapes our reputation.

• Resilient: Maintains poise and purpose in a demanding, fast-moving environment.

• Clinical Knowledge

Why Buckeye Care & Rehabilitation?

The Admissions Assistant / Resident Concierge sets the tone for each resident's care experience and embodies the professionalism that defines our team. Join us in a role where first impressions create lasting trust, and where your excellence will shape the face of our facility every day.

Hourly Rate: $18-$22/ hour