Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job Summary:

The Harvard Federal Credit Union (Harvard FCU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use, and best suited to meet their financial needs.

Harvard FCU: https://harvardfcu.org

Business Applications Specialist is responsible for supporting internal staff at all levels in relation to member-facing business applications system-related matters. The Business Applications Specialist works as part of a team lead by the Business Applications Manager. This position independently manages projects, assists internal stakeholders at all levels and maintains vendor relationships and contacts to address immediate and ongoing system issues. Working as part of a team to maintain, upkeep, and deliver all business applications for the Harvard Federal Credit Union. This is a senior position that handles complex stakeholders, vendors, and business applications, and provides mentorship, on the job training, and support to team members. In addition, the Business Applications Specialist works closely with departments and managers across all Harvard FCU departments to initiate, plan, execute, monitor, and close technology projects and changes. Ensures successful daily operations of business applications systems and achievement of strategic objectives.

Job-Specific Responsibilities:

• Responsible for;
  • maintaining and administering, implementing and enhancing various line of business applications/software and vendors.
  • user/group administration, security permission setup and modifications across all business applications.
  • vendor management as related to line of business applications and/or assisting line of business "application owners."
  • for the troubleshooting of software problems related to all lines of business applications. Assists the "application owner" with troubleshooting applications.
  • for the modification of company products/services and internal systems in order to meet the needs of the members and/or end-users.
• Coordinates and works as the lead for various projects as related to the line of business applications.
• Works with host providers and other third-party vendors to customize, implement, maintain, document and troubleshoot existing and new applications.
• Supports UUX efforts across all member-facing applications.
• Provides first-level and second-level technical support (i.e. password resets, etc.) for all lines of business applications, and excellent internal customer service and advice.
• Displays and executes logical and complex troubleshooting methods.
• Generates/downloads daily/monthly (EOM file) reports.
• Participates with upgrades and installs for Harvard FCU applications, patches and new releases.
• Participates in cross-functional teams for successful technology project and change outcomes by leveraging appropriate communication channels, outlining and reinforcing roles and responsibilities, and addressing gaps in scope, schedule, and communication as they arise:
  • Schedules, attends and may serve as project lead of periodic status update meetings.
  • Escalates project and change risks/issues with stakeholders as they arise and carries out tactics to mitigate or diffuse as directed.
  • Communicates ideas for improving project and change management processes.
  • Assists with execution of project and change tasks as needed/assigned.
  • Performs other related functions as required or directed to ensure trouble-free access to information. Subject matter expert of business applications, collaborating with managers and trainers to educate staff on the rollout of new systems and application enhancements.

Working Conditions:

• Work is performed in an office setting.

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

• A minimum of five years of experience in a financial, banking or credit union environment.

Additional Qualifications and Skills:

The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Outstanding attention to detail with superior time and project management skills.
• Demonstrated ability to master new software applications.
• The ability to effectively interface with technical and non-technical staff at all levels of the organization.
• Excellent troubleshooting abilities, analytical and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Must;
  • possess excellent verbal and written communication and interpersonal skills.
  • possess a strong desire to learn.
  • e a team player but also be self-motivated with the ability to work independently and take initiative.
  • be flexible and have an overall understanding of the business needs.
• Comfort working in the diverse and multicultural environment of Harvard University.

• Standard Hours/Schedule: 35 hours per week
  • Minimum 3 days/month, with occasional Saturday mornings on rotation.
  • Core working hours are 8:00 am - 5:00 pm.
  • Early mornings, late evenings, or occasional weekend work may be required, depending on business demands.
  • Working on holidays may occasionally be necessary, based on business needs.
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control)
• Other Information:
  • Please provide a cover letter and resume as one document with your application.
  • This position has a 90-day orientation and review period

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Work Format Details

This is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 055. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

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