Description

Role

The Business Development Officer is responsible for acquiring new customers/clients, calling on existing or prospective customers/clients in order to build new business, producing growth in income by selling CF banking products and services, developing relationships with referral sources, and identifying and capitalizing on other business development opportunities. This position is specifically centered toward the development of banking relationships within the assigned market focusing on the growth of Small Business deposits (Companies under $5 Million in annual revenue), and sourcing and executing business loans up to $200,000. This professional must maintain knowledge of industry trends, products, and technology; develop a robust network of industry participants; actively participate in community events/affairs to broaden new business development opportunities for Capitol Federal. This person will also have a deep understanding of cash management products and services, as well as be willing to serve as the point of contact for small business lending clients.

Essential Duties & Responsibilities

• Meets with prospects and customers to identify financial needs and recommends products and solutions available from Capitol Federal. Identifies current and potential future needs of customers/prospects, including cash management products and services, commercial loan products, wealth management services, Trust and Estate Planning services, Insurance Products, and traditional retail banking products/services.
• Sources and executes business loans <$200,000; serves as the primary client contact from the initial information gathering process through closing.
• Participate in community activities and networking events that support the Bank's goals.
• Adhere to all lending, communication and risk management guidelines, policies and procedures to ensure compliance.
• Maintain a thorough understanding of products, guidelines and minimum required documents. Meet with and educates key partners and centers of influence to promote the value of Capitol Federal products and services.
• Regular attendance during business hours and reliable punctuality are essential functions of this position.
• Meet and exceed business conversion quotas as described by management.
• Participate in proactive team efforts to achieve departmental and company goals. Partner with subject matter experts to coordinate an effective Bank wide Business Development program.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Knowledge & Skills
Experience
Three to five years of similar or related sales experience. Extensive knowledge of all bank products and services. Familiarity with the assigned market is preferred, but not required. Thorough understanding of Bank policies, and procedures and related regulations including reporting and Audit requirements.
Education/Certifications/Licenses
Bachelor's degree in marketing, business administration, accounting, finance or other related field required.

Skills

Advanced accounting skills necessary for financial analysis functions. Advanced computer skills in Word processing and Excel applications. This position will interact regularly with employees as well as external customers. Outstanding interpersonal skills are required. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management.

Regular in-office attendance required.

Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

CapFed® is an equal opportunity employer.