Description

Supervises water distribution and wastewater collection crews to safely operate, maintain, and repair mains, services, valves, hydrants, manholes, and lift stations while meeting KPIs and regulatory requirements.
Key Responsibilities

• Schedule, dispatch, and supervise crews for leak repairs, main/service installs, valve/hydrant maintenance, sewer line cleaning, and emergency response.
• Ensure OSHA compliance including confined space, trenching/shoring, traffic control/MOT, LOTO, and PPE.
• Oversee CMMS work order management, asset PMs, and inventory; verify accurate documentation and closeout.
• Coordinate with customer service, engineering, contractors, and municipalities on outages and digs; issue notices and maps.
• Monitor KPIs (response time, backlog, water loss, SSOs, hydrant/valve turn rates) and implement improvements.
• Coach and evaluate crew leads; participate in hiring, onboarding, and skills development.

• 7+ years in water/wastewater field operations with 2+ years in a lead or supervisory role.
• Proficient with CMMS, GIS, and work planning; strong safety leadership.
• CDL (Class A/B) preferred; ability to participate in rotating on‑call.

• High school diploma or equivalent required; Associate's in utility technology preferred.
• State Water Distribution and/or Wastewater Collection license strongly preferred.

• Collaboration — partners effectively with municipalities, customers, contractors, and internal teams.
• Leadership — sets clear expectations and coaches safe, high‑quality field work.
• Excellence — maintains accurate, audit‑ready records; follows SOPs, permits, and regulations.
• Accountability — meets response KPIs; owns preventive maintenance and corrective actions.
• Respect — communicates professionally with the public and team members.

Field‑based role with frequent driving, outdoor work in varied weather, and exposure to traffic, confined spaces, biological/chemical hazards, and uneven terrain. Must be able to lift 50+ lbs, climb, kneel, and wear required PPE. Reasonable accommodations may be made for qualified individuals with disabilities.Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Operations and Maintenance - Inframark