Description

This posting may be used to fill future Child Support Interviewer position within DCSS throughout Riverside County.

The incumbent will interview custodial and non-custodial parents, answer child support-related questions, and determine appropriate case actions. They will initiate required documents, monitor compliance and case actions, verify and request new information through mail, telephone, and computer systems, and manage an assigned caseload.

The ideal candidate will have at least two years of clerical experience within a DCSS agency or a similar role requiring extensive interviewing and detailed information gathering to support accurate case action and resolution. This individual will demonstrate strong communication skills and the ability to build and maintain effective working relationships with the public, coworkers, and other county agencies.

Meet the Team!

The Riverside County Department of Child Support Services , works with parents and guardians to ensure children and families receive court-ordered financial and medical support. Services provided included locating, establishing paternity; establishing, modifying and enforcing a court order for child support; and establishing, modifying and enforcing an order for health coverage. Can you see yourself here?• Interview custodial and/or non-custodial parents in family/child support matters; review family/child support orders and paternity questionnaires to determine whether support obligations can be established or enforced; obtain information concerning paternity, location, employment, insurance, and other related information.

• Respond to a high volume of telephone inquiries from the public; explain status of cases to custodial and/or non-custodial parents and other agencies; update all pertinent information on computer.

• Verify and request new information by mail, telephone, and computer; perform mathematical computations; compile and report statistics concerning cases; may initiate documents and correspondence supporting case actions.

• May serve court documents in the office as required; may appear in court as a witness to facts surrounding the processing of specific cases. OPTION I
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience: Two years of clerical experience in a Department of Child Support Services agency.

OPTION II
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience: One year of customer service experience in which the primary duties involved one or more of the following: 1) interviewing the public to obtain and secure information, or 2) high volume public contact which required problem resolution.

OPTION III
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience: One year in the collection of past due debts requiring direct contact with concerned parties and the use of collections techniques on a regular basis.

OPTION IV
Education: Completion of 30 semester or 45 quarter units from an accredited college or university with coursework in sociology, civil law, psychology, business, or a related field to the assignment.

Experience: None required.

ALL OPTIONS
Knowledge of: The principles and techniques of interviewing; general goals of family/child support law and enforcement.

Ability to: Learn interviewing, regulations, and procedures relating to child support; speak and write effectively; perform mathematical computations; exercise tact and good judgment in dealings with the public; perform effective analytical and negotiation skills; establish and maintain effective working relationships with the public, co-workers, and members of other County departments and law enforcement agencies; promote and support an environment of cooperation and respect.What's Next?

Testing Information - Online Assessment: Candidates who meet the minimum qualifications must successfully complete a computerized assessment to be considered for this position.

This recruitment is open to all applicants.

Applicants who are current employees of the Child Support Services (DCSS) may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.

For questions regarding this recruitment
Contact Bianca Galaviz at bgalaviz@rivco.org with any questions regarding this recruitment.