Why Join Us

At DSS, Inc., we're transforming healthcare through technology. Our innovative EHR and clinical solutions empower providers to deliver better care, streamline operations, and improve patient outcomes. As part of our Juno Health Technical Services team, you'll work with cutting-edge software, collaborate with industry experts, and make a meaningful impact in clinical informatics.

About DSS, Inc.

DSS, Inc. is a leader in healthcare software innovation, serving public and private healthcare organizations across the nation. Our solutions empower clinicians and improve patient care through smarter technology and streamlined processes. Join a company where your expertise and passion for healthcare IT make a real difference.

What You'll Do

As a Clinical Analyst I, you will support our clients by providing expert assistance with DSS and partner software applications. You'll triage technical issues, guide users through system functionality, and ensure seamless clinical workflows.

Key Responsibilities:

• Respond to multi-channel client requests (phone, email, chat, ticketing system) for EHR/EMR application support.

• Diagnose and resolve complex issues related to clinical applications, configuration, and data.

• Document and maintain training materials, support guides, and knowledge base articles.

• Troubleshoot and resolve system interface issues (labs, diagnostics, practice management).

• Collaborate cross-functionally to reproduce, escalate, and resolve issues efficiently.

• Provide timely updates and communicate resolutions to clients and stakeholders.

• Adhere to Standard Operating Procedures and Service Level Agreements.

• Contribute to process improvements and feedback loops for enhanced service delivery.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

• Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

What You Bring

Required Skills & Attributes:

• Possesses analytical and problem-solving skills.

• Has the ability to sense the importance or impact of issues and situations and take appropriate actions.

• Works from an organizational perspective as well as independently and as a contributing team member.

• Possesses excellent listening skills and a commitment to communicating in a clear, concise, and timely manner.

• Organizes time effectively while identifying barriers to progress, proposing solutions, and setting priorities.

• Possesses proven aptitude for understanding technical troubleshooting and the ability to learn new software as needed.

• Is able to diffuse potentially confrontational situations with clients and stay focused on addressing the issue

• Has verifiable proficiency in Microsoft Office Products (Word, Excel, Outlook)

• Handles large volumes of email (approximately 25 to 50 emails daily.)

• Is skilled in collecting, analyzing, and summarizing EHR data.

• Uses industry knowledge to identify and obtain resources and/or services needed to assist others

• Has knowledge of industry casework, theory, technique, and application.

• Exhibits knowledge of the theories, dynamics, and factors underlying clinical processes.

• Moderate knowledge of concepts, principles, and practices in the various elements of clinical workflow.

• Moderate knowledge of labs and lab testing processes.

• Has knowledge of, and skill in, interpretation and application of clinical terms and workflow.

Desired:

• HL7 and HIPAA knowledge

• Skilled in researching, analyzing and developing assessments from multiple data sources

• Advanced knowledge of concepts, principles, and practices in the various elements of clinical workflow

• Advanced knowledge of labs and lab testing processes

• Advanced knowledge of hemodialysis workflow

• Knowledge of pharmacology associated with infection prevention and control

• Knowledge of hospital acquired infections and NHSN reporting requirements

• Knowledge and/or experience in infection prevention and control

• Microbiology knowledge

Education:

Required:

• High School Diploma or GED

• 1+ years of working experience in a hands-on clinical work role, in one or more areas of:

  • Pharmacy

  • Laboratory

  • Microbiology

  • Inpatient

  • Outpatient

  • Acute Healthcare

  • Health Department

  • Behavioral Health

  • Infection Prevention

  • Dialysis or Health Informatics

Desired:

• Associate's/Bachelor's degree in Microbiology, Pharmacy or Healthcare IT related degrees or equivalent experience and/or education

• 3+ years of working experience in a hands-on clinical work role

• 1+ years of working experience within:

  • Software application troubleshooting or training

  • Electronic Medical Record Systems, or hospital IT systems

  • Client application troubleshooting or client-facing activities

  • Troubleshooting and configuring Windows-based applications.

  • Troubleshooting and configuring applications

Certification(s), Licenses:

Required:

• ITIL 4 Foundation Certification (attained within first 90 days of employment)

• At least one of the following:

  • Certified Pharmacy Tech (CPht)

  • Registered Pharmacy Tech (RPht)

  • Medical Laboratory Tech (MLT)

  • Certified Hemodialysis Technician (CHT)

  • Certified Clinical Hemodialysis Technician - Advanced (CCHT-A)

  • Similar related field(s) or equivalent experience and/or education

Compensation:

The salary is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,000.00 to $75,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Juno Health's total compensation package for employees.

PHYSICAL DEMANDS:

Juno Health, a division of DSS, Inc. is an Equal Opportunity Employer.

If you need an accommodation seeking employment with Juno Health, please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.