Description

UTHealth Houston is seeking an experienced and highly motivated Community Practice Manager to lead operations at our large, multispecialty UT Physicians clinic located in the Cinco Ranch area. As one of our most productive community practices, this clinic supports approximately 12 specialty providers and a dedicated team of 30 clinical and administrative staff. The Practice Manager will oversee daily operations, ensure exceptional patient experiences, and support providers and staff in delivering high‑quality, efficient care.

The ideal candidate is a proactive leader with strong organizational skills and the ability to thrive in a fast‑paced, high‑volume environment. Proficiency with computers, Microsoft Office, web‑based applications, and EMR/practice‑management software is essential. This role requires excellent customer service abilities-both in person and over the phone-along with strong communication and interpersonal skills to collaborate effectively with patients, physicians, and coworkers.

A high level of attention to detail, sound judgment, and the ability to balance multiple priorities are critical to success. The Practice Manager must also demonstrate a firm commitment to maintaining strict confidentiality and ensuring compliance with HIPAA regulations at all times.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Autonomously and independently directs and coordinates administrative and clinical services for one or more community clinic sites outside of the medical center area.

Position Key Accountabilities:

Patient Care & Clinical Operations-

Responsible for ensuring high quality patient care is provided.

Coordinates facility building needs by acting as the primary contact for the center interacting with building management.

Maintains confidentiality per HIPAA guidelines in regards to patient information.

Makes recommendations to increase efficiency, decrease costs, or improve daily operations.

Develop and implement a cost effective and efficient, internal operations system to handle patient volume and required documentation for regulatory agencies.

Maintains an environment that complies with OSHA regulations and employee safety.

Handles patient complaints and reviews quality assurance information relating to practice and patient care issues.

Resolves any operation or issues that may arise.

Monitors patient volumes, quality of care, and performance of staff to identify areas for improvement.

Maintains a clinical provider appointment schedules that effectively utilize personnel, space, and equipment that could include multi-modality specialties like XRAY, Ultrasound, PET, MRI and CT.

Oversees all clinic facilities and equipment management which includes maintaining a clean safe environment for clinical inspections by regulatory agencies.

Manages and coordinates the daily and monthly clinical scheduling IDX templates for each provider.

Other duties as assigned.

Financial & Personnel Management-

Responsible for the economical and efficient performance of the practice.

Prepares the annual budget for Department-level review and approval. Monitors budget variance reports and presents financial analysis as appropriate.

Manages the daily business operations including purchasing, and marketing.

Maintains the employee and patient incident report files.

Interact with administrative offices of the organization regarding the selection of training and monitoring of new staff to ensure continuity of operations.

Ensures that personnel are appropriately trained for the job duties they are assigned.

Manages Human Resource functions for the clinic under the direction of the UTH-assigned Department with regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.

Ensures accurate submission of time and leave requests, and verifies monthly payroll statements reflect submitted and approved time.

Produce all reports, manuals, and agendas, correspondence as directed by physicians and department administration on clinic volume, expense, and profitability.

Other duties as assigned.

Certification/Skills:

Proficient with Microsoft Office and EHR systems.
Excellent written and verbal communication skills.

Minimum Education:

Bachelor's degree or experience in lieu of education.

Minimum Experience:

Six years of experience in clinic/practice management. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:

Employees must permanently reside and work in the State of Texas.