Description

The Concierge will provide administrative and front desk support to ensure smooth day-to-day operations of the Sullivan Park Senior Living community. This includes clerical duties, visitor reception, telephone coverage, coordination of transportation logs, and support with business office functions such as processing invoices for corporate accounting. Candidates with business office experience as a receptionist or administrative assistant preferred.

• The Concierge will work Monday-Friday, 8:30 am-5:00 pm with a 30-minute lunch.
• A successful candidate can expect a non-exempt wage commensurate with experience of $16.50-21.00/hour and full-time benefits provided by PACS.
• This position has no clinical involvement or duties of any kind.

Essential Duties and Responsibilities

Provide general administrative and clerical support.

• Answer telephone calls and take messages or forward calls.
• Check visitors in and direct or escort them to specific destinations.
• Inform other employees of visitors' arrivals and cancellations.
• Maintain visitor sign- in log.
• Obtain deposits for new move ins.
• Assist with managing resident trust, including printing, and distributing monthly statements.
• May attend stand-up meetings at the request of the Executive Director.
• Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.
• Generates monthly billing statements, including AR/AP reports and duties.
• Undertake collection activity for bad debts.
• Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.
• Handle incoming and outgoing mail
• Schedule appointments and maintain meeting room bookings.
• Maintain and tidy the concierge area.
• Agree not to disclose residents' protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.
• Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.
• Perform other duties as assigned.

Resident Interaction & Customer Service

• Serve as a welcoming and reliable point of contact for residents at the front desk.
• Respond promptly and courteously to resident requests and concerns, ensuring follow-up when needed.
• Help coordinate non-clinical resident services such as transportation scheduling, package delivery, and visitor assistance.
• Promote a positive community atmosphere by engaging with residents in a professional and approachable manner.

Supervisory Requirements

This position has no supervisor responsibilities

Qualification

Education and/or Experience

Must possess, as a minimum, a high school diploma or GED.

Previous administrative or receptionist experience preferred.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

To perform this job successfully, an individual must have basic knowledge of Microsoft Suite products, clerical functions and multiline phone system.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk, read or hear. Frequent use of all office-related equipment to include; copier/scanner/fax, telephone, and calculator. No travel required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically low to moderate.

Additional Information

Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.