Description

Are you an excellent communicator that knows the value of customer service? Are you analytically minded and always looking for opportunities for success and improvement? Do you have the determination to close sales, build lasting relationships, and lead a department? If so, we'd like you to join our team as Counter Sales Department Lead.

About the Role:

You will:

• Oversee all aspects of performance, sales operation, and financial performance of the Counter Sales department.
• Analyze sales and inventory performance reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets and increase return on investment and profit sharing.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.

• Work with vendors and representatives to ensure displays are current and that counter days are scheduled regularly.
• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Maintain and insist upon a safe working environment in accordance with Company policy and procedures.

• Safeguard and maintain all Profit Center assets -building, fleet, equipment, inventory, and receivables.

• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 5+ years' experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold at the Profit Center
• Possess a proper and valid driver's license

Our ideal candidate will also:

• Demonstrate outstanding customer service, verbal communication, and generous listening skills.

• Maintain an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.

• Be able to learn to operate warehouse material-handling equipment.
• Be able to learn to operate and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.