Description

We are seeking a highly motivated and detail-oriented Credit and Collections Analyst to join our team in our Charlotte, NC office. This is a permanent, full-time position reporting directly to the Supervisor of Credit and Collections. The ideal candidate will be a strong team player who can effectively manage and prioritize multiple responsibilities while maintaining a focus on delivering results.

Essential Duties and Responsibilities:

• Review and perform collections for an assigned portfolio of customer accounts
• Proactively follow up on high-value invoices via phone and email in alignment with team collection strategies to ensure timely payment
• Investigate and follow up on past due accounts to determine root causes
• Identify and implement strategies to improve customers' DSO (Days Sales Outstanding) and reduce payment cycles
• Maintain accurate records, collection notes, and customer information in the Prophet 21 (P21) system
• Email monthly statements to customers within the assigned portfolio
• Review sales orders placed on credit hold and evaluate risk
• Assess payment history to determine credit hold status or credit limit adjustments
• Investigate and resolve unauthorized deductions in collaboration with the sales branch
• Establish repayment plans for delinquent accounts within policy guidelines
• Process customer credit card payments as required
• Develop and maintain strong partnerships with internal teams, including Sales, Cash Application, and Billing
• Build and nurture relationships with external customers, ensuring timely and professional communication

Education and Experience Requirements:

• Bachelor's degree in Finance, Business Administration, or a related field
• 3 to 5 years of experience in B2B collections
• Proficiency in Microsoft Office, with strong skills in Microsoft Excel
• Experience with Prophet 21 (P21) software is strongly preferred

Key Competencies:

• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and within a team
• Capable of managing multiple tasks and priorities in a fast-paced environment
• Customer-focused with a proactive approach to issue resolution
• This is an excellent opportunity for a finance professional looking to grow their career with a stable and supportive organization. If you are passionate about credit and collections and enjoy building relationships both internally and externally, we encourage you to apply.

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Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.