Description

Description

This position can sit remotely across the U.S.

Vitalant is seeking a results-driven, customer-focused, and strategic Customer Experience Manager to provide exceptional support and manage customer relationships across your territory.

As a Customer Experience Manager, your impact is vital. You will act as a customer support professional by providing information and data, supporting training, addressing customer concerns, and proactively improving customer relationships, satisfaction, and engagement. You will create, manage, and execute account plans for assigned customers to ensure success and strengthen Vitalant's partnerships.

What to Expect

Schedule: Full-time, Monday-Friday with occasional evenings and weekends as needed.

Our comprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance
• 401(k) with 5% company match
• Tuition assistance up to $5,000 per year
• Free basic life and AD&D insurance
• Free short- and long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition programs and employee perks

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As a Customer Experience Manager, you'll get to:

• Champion customer-facing initiatives and provide subject matter expertise, training, and user support.
• Analyze tracking and trending data, provide internal and external reporting, and recommend improvements to enhance customer relationships.
• Stay informed on industry developments, competitive activities, and customer changes that may impact satisfaction.
• Manage ongoing utilization of Vitalant products and services and oversee implementation of new products or services with assigned customers.
• Act as the voice of the customer within Vitalant operations by providing data, information, and solutions to inquiries and concerns.
• Build and maintain strong relationships with key stakeholders within assigned accounts.

At Vitalant, you are more than a team member-you are a connector, problem-solver, and advocate for customers and communities. If you are passionate about improving customer engagement, building strong relationships, and driving results, apply today and become a vital part of something greater.

Requirements

• Bachelor's degree or equivalent experience
• Minimum of 5 years of related experience: Account or territory management experience in virtual and face-to-face environments preferred
• Strong verbal and written communication skills
• Excellent interpersonal skills and relationship-building ability
• Proficient in using reports, data, and computer systems to evaluate performance and effectiveness

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here

Job Posting Disclaimer

Please note: Vitalant does not currently hire individuals who reside in the following states - Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.