Description

Join Us as Customer Service Representative - Onsite Role | Jacksonville, FL

What's in it for you?
Assist with Care: Provide assignment support for open/pending claims by contacting clients and contractors.
Ensure Accuracy: Document details across multiple systems according to procedures.
Create Impact: Deliver exceptional service that restores communities every day.

At Crawford, every claim represents a person and a community we help rebuild. As a Customer Service Representative, your strong communication skills, customer service experience (call center preferred), and computer proficiency will ensure a seamless claims process and positive client experience.

This is your chance to be part of the One Crawford family-where your work truly matters.

✨ Ready to make an impact through service and support? Apply today and help us restore lives!

• High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
• Demonstrated experience in customer service, administrative/clerical skills.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.
• Ability to work independently, with minimal supervision
• Strong work ethic

• Reviews dashboard for outstanding assignments.
• Contacts contractors for file status (site inspection, estimate upload, etc.).
• Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
• Completes customer service satisfaction surveys as required.
• Assists external clients with customer service inquiries.
• Participates in special projects or performs duties in other areas as requested.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.