Description

Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and service oriented? Are you an excellent communicator? If so, we'd like you to join our team as a Customer Service Representative.

About the Role:

You will:

• Support Outside Sales, Counter, Product Management, and overall Profit Center activities.

• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Support Outside Sales with order entry and account management
• Accurately process Sales Orders, Bids, returns, and refund paperwork generated through telephone and in-person transactions.
• Assist customers who pick up their orders at the Profit Center.
• Identify opportunities to grow sales with existing customers and become a trusted advisor.
• Identify opportunities for value-added services and clearly articulate solutions.
• Investigate and resolve customer issues, including pricing deductions and material returns, in accordance with Company policy; follow up to ensure resolution and customer satisfaction.
• Communicate to Outside Sales and the PCM any changes in a customer's business that may affect credit risk.
• Successfully complete required safety and compliance training programs.
• Perform other reasonably related duties as assigned.
• Meet or exceed sales targets established by Outside Sales and the PCM.
• Generate sales leads that develop into new customers.

• Complete required daily, weekly, and monthly reports as needed.

About You:

• Experience in customer service or inside sales

• Knowledge of products sold in the Profit Center preferred
• Possess a proper and valid driver's license

Our ideal candidate will also:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.