Description

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol "WTFC."

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career

• Promote from within culture

Why join this team?

• You'll work with multiple departments within Wintrust on an on-going basis, meeting amazing people along the way.

• We strive on teamwork to ensure we all are successful with our daily processes and tasks.

• Chances to learn and grow through new initiatives and multi-tasking.

• Your responsibilities will include completing multiple daily tasks as well as engaging in team projects throughout the year.

What You'll Do:

• Receive, log, and process all Reg E Disputes (to include debit card, Zelle, ACH, and ATM transactions) from assigned banks in accordance with regulatory requirements

• Send required dispute notifications in a timely fashion

• Monitor re-presentment activity reports and process as required

• Balance, Review and Monitor General Ledger/Internal Accounts for Card Related Items

• Maintain communication with the banks and call center to gather required documentation and follow-up information needed to process disputes

• Report fraudulent activity as required

• Complete ATM Disputes/Adjustments and process Digital Wallet Enrollment

Qualifications:

• 1-2 years experience in Deposit Operations or related field

• General computer skills - proficiency in Excel is a must

• Must be able to multi-task and switch between projects as needed

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated annual salary range for this role is $42,000-$55,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.

#LI-Hybrid

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life.  To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.  Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.