Job Details

Description

Begin your Composites One career today!

Position Overview:

We are seeking an eCommerce & CRM Business Analyst to play a key role in driving the growth and adoption of our ecommerce and CRM platform. In this pivotal position, you will collaborate closely with stakeholders across sales, marketing, sales enablement, product management, and customer advisory panels, as well as IT, technical, and project team members throughout all phases of the project lifecycle. This role focuses on designing and delivering enhancements to the user experience and platform functionality, driving measurable business value and supporting our customer-centric vision.

Key Responsibilities:

Business Analysis & Stakeholder Collaboration

• Partner with sales, marketing, product management, and customer advisors to understand objectives, pain points, priorities, and KPIs.
• Translate business needs into actionable use cases and requirements.
• Facilitate workshops, interviews, and process reviews to gather and prioritize requirements.
• Develop business analysis artifacts, including use cases, customer journeys, and documentation of "as-is" and "to-be" requirements.

Feature Delivery & Technical Team Collaboration

• Work with technical teams to translate requirements into user stories, functional specifications, wireframes, and process flows.
• Actively support agile ceremonies, including backlog grooming and sprint planning.
• Collaborate through development, testing, and implementation to ensure alignment with stakeholder expectations.
• Lead User Acceptance Testing (UAT) by creating test cases, coordinating execution, and confirming requirements are met.

Adoption, Change Management, & Go-Live Support

• Drive adoption of new features through change management initiatives and training.
• Design and deliver training for internal users and customers.
• Provide post go-live support as a key contact for issue resolution.
• Champion continuous improvement by incorporating user feedback into future releases.

Competitive & Performance Analysis for Continuous Improvement

• Conduct competitive research to benchmark industry best practices.
• Partner with product management to define platform metrics and reporting frameworks.
• Analyze usage data, web analytics, and system metrics to generate actionable insights.

Expected Skills and Qualifications:

• Minimum of 6 years' experience as a Business Analyst with a focus on eCommerce & CRM.
• At least 3 years' experience working with Agile and/or DevOps methodologies.
• 25 years of experience in B2B environments (manufacturing, distribution, or similar industries).
• 2+ years of hands-on experience with eCommerce and CRM platforms, preferably BigCommerce and SAP C4.
• Bachelor's degree in Business, Marketing, Digital Marketing, or a related field (or equivalent combination of education, training, and experience).
• Strong oral and written communication skills, able to work effectively across multiple levels of the organization.
• Proven ability to proactively communicate, plan, and follow up on key initiatives.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Jira, Confluence, and Microsoft Teams.

Preferred Skills and Qualifications:

• Experience designing and conducting business user or customer training.
• Strong analytical skills with experience leveraging web analytics and usage data to improve performance.

Discover a Fulfilling Career:

At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.

We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.

Respect, Teamwork, and Communication are Woven into our Core Values:

Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.

Benefits:

Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.

Commitment to Diversity, Equity, and Inclusion

At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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