Description

Job Title: Director, Applications (Customer)

Job Summary: The Director, Applications (Customer), collaborates with strategic partners to create an Information Services (I.S.) strategy and plan in support of business strategies and goals. This position establishes direction for the development and implementation of quality technical solutions in support of the I.S. strategy and plan. This position provides full systems life cycle management leadership to ensure project alignment with business strategies and needs across multiple business and/or technical domains. He/She oversees component and data architecture design, technology planning, and applications development initiatives to meet business requirements and to ensure compliance. This position provides strategic management oversight of application development project plans, integrations, and impact of emerging technologies on the organization. He/She establishes and approves resource allocations to ensure full accountability for decisions influencing the success of project deliverables, deadlines, and budgets. This position directs and inspires teams, champions creativity, encourages skill enhancement and innovation, and promotes overall staff development. He/She applies a broad and deep IT knowledge to provide consultation and manage strategic relationships.

Job Responsibilities:

• Creates an integrated information technology plan to support one or more organizational or portfolio strategies having cross-functional and/or cross-portfolio impact.
• Provides overall leadership for the development and implementation of I.S. policies and aligns I.S. and business strategies within functional/portfolio areas.
• Establishes and maintains internal and external strategic relationships to identify opportunities for evolving business strategies and service improvements.
• Creates business awareness to effectively set project direction and to drive strategies.
• Communicates the business vision and strategy to translate high level organizational goals into business plans.
• Leads the workforce to collaboratively meet evolving business needs and objectives.
• Oversees the management of projects to ensure adherence to standards and to provide corporate governance oversight.
• Manages project risk and impact to drive problem resolution and to ensure change control processes are effectively executed.
• Directs resource planning and allocation within a portfolio to ensure system development project and program success.
• Reviews and approves application maintenance and provisioning activities to meet service level objectives.
• Oversees maintenance and support costs to drive opportunities for improvement.
• Reviews applications' reliability to influence areas for improvement.
• Develops and manages department and project business plans to forecast operational costs and to ensure actual expenses are in alignment with plans for current and future activities.
• Interfaces with other departments to determine needs, to prioritize projects and resources, and to identify opportunities.
• Drives department activities to achieve objectives on time and within business plan.
• Directs the selection and execution of process improvements to achieve objectives and to ensure efficiency and effectiveness.
• Establishes and maintains relationships with other groups and stakeholders to ensure objectives are achieved and to maintain open communication channels.
• Establishes and directs financial goals and strategies to proactively reduce costs and enhance revenue, thereby improving the value proposition.
• Drives opportunities to increase return-on-investment and revenue generating initiatives.
• Holds others accountable to established performance levels to achieve individual and group goals and maintain consistent practices across the organization.

Job Requirements:

• Authorized to work in the U.S. without the need for sponsorship now or in the future
• Expertise and experience in project management, budget management, vendor management, business analysis, development, system maintenance and support
• Great influencing skills are a must
• Goal setting & Achievement Planning, Leadership skills, Project Management
• Background delivering customer facing solutions (e.g. website, API, customer service, EDI, etc.)
• Knowledge with sales, marketing, pricing, and customer service internal processes preferred
• Experience with .NET, Java, Oracle, SQL Server, Azure, Agile Development, Pega preferred
• Bachelor's degree and/or Master's degree in Computer Science or related discipline preferred

About Us

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