Description

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Director- Business Process Billing located in Atlanta, GA.

Responsible for working collaboratively with our field teams, customers and other shared services departments to ensure the services delivered are aligned with business needs, while planning, organizing, and managing both resources and processes in order to achieve operating efficiency and revenue growth.

ESSENTIAL JOB FUNCTIONS:

• Directs the revenue efforts of the Operating Unit (U.S. Elevator) to ensure adherence to company protocols and ensure billing goals are exceeded. Includes promoting timely invoicing and contract reviews for efficiency and accuracy.
• Strategically reviews Billing and Contract reports and key metrics with an emphasis on trend analysis to uncover strengths and weaknesses of team's efforts within the regions and branches. Includes facilitating continuous improvement of processes and protocols and engaging regional and branch management to drive solutions.
• Monitors the performance success of managers, supervisors and billing coordinators by overseeing the performance management process, holding employees accountable for meeting their goals, and rewarding and disciplining employees as necessary.
• Works with region and branch management to ensure that all administrative and accounting functions are being performed in an efficient and cost-effective manner, supporting backlogs and revenue forecasts.
• Continually reviews organizational structure of department to affect greater efficiencies and effectiveness.
• Work collaboratively across departments (Collections, Sales, Operations, Finance, Quality, and IT) to continuously improve billing and reporting processes for efficiency, scalability and customer experience.
• Oversees the hiring process. Includes interviewing candidates for supervisory positions and providing input to managers pertaining to their hiring of billing coordinators, as appropriate.
• Provides mentorship and training to managers and supervisors.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

• Bachelor's degree in business or related field and seven or more years' experience in billing/revenue management.
• Elevator industry or service related field experience
• Experience working with large integrated teams (e.g. shared services), and managing high-level client stakeholders
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.