Description

This position requires a high school diploma or equivalent, with at least three years of experience in an office or administrative support position.Working at USF
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With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
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About USF
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The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
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Compliance and Federal Notices
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This position may be subject to a Level 1 or Level 2 criminal background check.
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Applicants have rights under Federal Employment Laws :
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The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
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Family and Medical Leave Act (FMLA)
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Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
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Equal Employment Opportunity
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The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.

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• Evaluates the nature and urgency of inquiries to provide first-tier resolutions, utilizing problem-solving and resourcefulness to address routine issues and coordinating with subject matter experts for complex matters.
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• Demonstrates an understanding of the HR framework to accurately identify and engage the appropriate functional area, including employment, benefits, payroll, employee relations, and talent management, ensuring effective and timely follow-up.
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• Responds to general inquiries related to office operations, including contact information, office hours, and basic account or status updates, while maintaining accuracy and professionalism.
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• Supports HR operations by verifying employment eligibility documentation and completing Form I-9s as an authorized representative of the University, ensuring compliance with federal and institutional requirements.
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• Supports review of soon-to-expire work authorizations, updating workforce authorization information and documentation within Oracle to maintain compliance and data integrity.
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• Assists with document management activities, including scanning and indexing electronic records in AppEnhancer, in coordination with Central Human Resources.
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• Sorts and distributes correspondence, mail, and information to appropriate team members to support timely communication and operational flow.
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• Manages the front desk area to ensure a professional, organized, and welcoming environment that reflects the values and service standards of the Office of Human Resources.
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