Description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Govt Facilities Spec II

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role
The Govt Facilities Spec II position provides dedicated customer support to Government customers. The Specialist acts as the liaison between the patient, VA Prosthetics/Logistics, and internal customers. The Specialist makes sure all needed documentation and approvals are obtained prior to an order being released to bill VA.

As a Govt Facilities Spec II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Provides dedicated call queued customer service support to government customers.
• Responsible for entire revenue cycle for orders billing to VA Prosthetics (order entry, approval, billing & collections).
• Responsible for VA Logistics order entry & order release.
• Enters all orders received via fax, P8, or email within 2 hours of receipt.
• Ensures hard copy purchase order (approval) from VA prior to order release.
• Follows up on missing purchase orders for standard orders that reside in bill pending log.
• Reviews orders sitting in ship pending for missing elements and follows up with internal/external customers for missing information.
• Reviews executed contracts for blanket purchase order information and updates accounts accordingly.
• Contacts Sales Team for assistance with obtaining approval for order release when all other sources have been exhausted.
• Prioritizes work list based on departmental inflows to minimize billing revenue loss.
• Obtains re-certifications/re-authorizations for subsequent rental cycles.
• Utilizes all resources that contain payor rules for each VA to ensure we have a clean order prior to release.
• Recognizes and recommends billing adjustments according to company policy.
• Sends invoices to customers upon request.
• Maintains courteous and timely communication with all customers at all times.
• Attends meetings with management, sales, and/or customers, as necessary.
• Ability to multi-task and navigate through multiple systems.
• Meets assigned performance goals.
• Acts as a resource for Sales and other cross functional departments to provide billing status and any other information.
• Works closely with all levels of management in identifying and resolving process improvements.
• Provides back up coverage for peers when out of the office.
• Participates in all reasonable work activities as deemed suitable and assigned by management.
• Conforms to, supports, and enforces all company policies and procedures.
• Internal/External applicants within the company that have experience that would be beneficial to this role are hired at a II level.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma or equivalent.
• Two or more years of Healthcare Collections Experience.
• One year or more of Call Center experience.

In addition to the above requirements, the following are also required:

• Government experience
• Strong customer service skills and demonstrated ability to professionally interact with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Experience working with ERPs such as Hero, Oracle, Delair, FileNet, Genesis

Additional qualifications that could help you succeed even further in this role include:

• Experience with Microsoft Office applications.
• Solid critical thinking skills.
• Demonstrated ability to work in a team environment, as well as independently.
• Ability to multi-task and adapt in a fast-paced and changing environment.
• Demonstrated ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
• Time Management
• Problem Solving
• Detail oriented
• Self-motivated
• Prioritizes tasks
• Risk taker/decision making
• Strong verbal and written communication
• Critical thinker
• Active Listening
• Flexibility
• Patience

Work location:

Remote (preferred location - San Antonio, TX)

Travel: N/A

Relocation Assistance: N/A

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $49,206 - $60,141, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudul ent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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