Description

As an HLA Product Support Representative, this role supports the enterprise-wide coordination of Human Leukocyte Antigen (HLA) product requests, which includes facilitating donor searches, managing patient case information, coordinating sample logistics, and assisting with the selection and preparation of HLA-matched products for transfusion programs.

What You Can Expect:

Schedule: Days: Monday -Friday or Tuesday-Saturday (Saturday 8% hourly shift diff)

Our comprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

• Initiate and support processes related to product inventory, patient sample coordination, donor reinstatement, and post donation documentation.
• Communicate product movement to the Distribution team and donor recruitment needs to the Fixed Site Recruitment team.
• Act as a liaison for referred patients and physicians regarding HLA-selected platelets; initiate consultation with HLA Lab or Medical Director as needed.
• Deliver quality customer service to internal and external stakeholders through effective communication and responsiveness.

Requirements

• Associates degree in related field or equivalent combination of education and experience required.
• Understanding of relevant medical terminology required.
• Knowledge of HLA terminology, blood typing and products transplant and transfusion-related concepts preferred.
• Strong understanding of HLA principles, blood typing, and product coordination to support high level decision making preferred.
• 4 years of relevant experience in healthcare, blood center or product coordination required.
• 1 year of experience in donor care, hospital distribution, or dispatch coordination preferred.

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here

Job Posting Disclaimer

Please note: Vitalant does not currently hire individuals who reside in the following states - Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.