Description

The Housing Coordinator supports the daily operations of the Housing Operations department, ensuring smooth execution of room assignments, occupancy management, and housing logistics for Boarding School students, Youth Camp participants, and other campus guests. Reporting to the Housing Assistant Manager, this position plays a key role in maintaining accuracy across housing systems, coordinating communication between departments, and ensuring an exceptional residential experience for all residents.

Key Responsibilities

• Manage day-to-day room assignments and updates in StarRez and related systems.
• Support the development and maintenance of housing allocation plans to meet business needs across multiple seasons and customer types.
• Coordinate and communicate housing assignments, roommate pairings, and move logistics with students, families, and internal teams.
• Serve as a point of contact and liaison for Student Life, Operations, Maintenance, Sales, and other departments to ensure alignment and accuracy in housing data.
• Conduct periodic inspections of dorm facilities to ensure quality standards and readiness for arrivals.
• Support the check-in and check-out process during Boarding School move-ins, Youth Camps check-ins, and special events.
• Collaborate with the Housing Manager and Assistant Manager to implement housing policies, procedures, and process improvements.
• Contribute to departmental reporting, special projects, and cross-departmental initiatives as needed.
• Adhere to all IMG Academy and company policies, procedures, and professional standards.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities and adapt to changing demands.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams).
• Experience with housing management or CRM systems (StarRez, Dynamics, etc.) preferred.
• Knowledge of residential life operations or student housing processes.
• Commitment to maintaining confidentiality and professionalism in all interactions.

Qualifications

Required:

• Bachelor's degree or equivalent combination of education and experience.
• 12 years of administrative, operations, or customer service experience.

Preferred:

• Prior experience in housing, student life, or hospitality operations.
• Bilingual or multilingual proficiency.

Additional Requirements

• Must pass a background check and drug screening upon offer.
• Ability to work evenings, weekends, and holidays as needed during peak housing seasons.