Description

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Hydronics Inside Sales & Service Representative.

About the Role:

You will:

• Meet or exceed the sales targets established by your manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Perform heat loss/gain calculations via software, followed up by project designs and quotes.
• Maintain product literature files and sample material to ensure the most current and accurate information is always provided to our customers.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers using outbound marketing campaigns.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, work with vendors on defective material returns, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Assist customers with installation questions or with equipment and systems (including controls) as well as with related troubleshooting.
• Design the following for residential and/or commercial purposes: heating/cooling/humidification systems, potable water pressure booster systems, DHW production systems, sewage/effluent/groundwater pump systems, HVAC control systems for residential and commercial projects.
• Provide sales and design support for PE, HDPE, PP-R, and water filtration systems.
• Produce piping and control diagrams with Visio.
• Provide specifications, submittals, and IOMs as needed.
• Manage rental equipment, processing outgoing and incoming transactions with customers.
• Provide backup support for the HVAC equipment at our facility as well as backup support for IT as needed.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.
• Possess a proper and valid driver's license

Our ideal candidate will also:

• Have at least 2 years of applicable field experience working as a contractor and/or technician.
• Have experience with at least one heat loss/gain program.
• Be to "walk the walk" and "talk the talk" when it comes to hydronics.
• Have knowledge of VFD technology, and the ability to program it.
• Have the adequate IT knowledge required to be able to support customers with control systems and provide in-house support to co-workers.
• Have knowledge of combustion analysis and steam systems and components.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate a comprehensive product knowledge of HVAC, hydronics, and control systems (including DDC) and be able to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to prospect new customers, ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.