Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Image Reviewers to join our team based in Auburn, Massachusetts.

Job Summary: An All Electronic Toll (AET) Image Review Clerk's task is to be able to properly identify vehicle license plate data for all United States jurisdictions, US Territories, Canadian Provinces and those on US Government vehicles. The Image Review Clerk will have an understanding of the Business Rules that apply to Image Review as well as the different escalation processes for identifying images, understand trip and tolling transactions, including v-tolls, exception handling and what part Image Review plays in the successful billing of toll road transactions. As background the Image Review clerk will also have an understanding of the differences between Optical Character Recognition (OCR), Automatic License Plate Read (ALPR), Fingerprinting, the make-up of a license plate as well as plate mask templates and how they are used in the Customer Service Center (CSC).

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Correctly identify license plate images in accordance with the Customer Service Center Business Rules.
• Be familiar with the contents of the License Plate Guidebook and its use to determine license plate jurisdiction, prefixes, suffixes, special characters, stacked characters, alphanumeric characters, and plate types.
• Reject any unreadable image by providing the correct Reject Reason Code and not to reject or skip any image that is human readable.
• Be accountable to maintain the daily review rate (throughput) as advised by the supervisor.
• Accurately identify images with an error rate of less than 0.5% while maintaining the given daily review rate.
• Monitor the image quality and give feedback to the supervisor where image quality has degraded from the norm.
• Assist with the training of new employees.
• Other duties as directed by supervisor and/or manager

Requirements:

• High School Diploma or Equivalent Strongly Preferred
• Typing skills of 5,000 KPH or more
• Must pass a drug screen and background check

Skill: Acquires job skills and learns company policies and procedures to complete tasks.

Job Complexity: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision: Normally follows established procedures on routine work, requires instructions only on new assignments.

Experience: Typically requires a minimum of 0 - 1 year of related experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.