Description

Cougar USA is a leading supplier of water control systems for commercial building applications, specializing in Pre-Engineered and Custom-Designed solutions for water pressure, level, temperature, flow, and quality.

We are currently seeking a new Inside Sales Representative to join our team! This role will handle customer quotes, follow-up and generate profit from inbound leads and retrofit projects from but not limited to emails, phone calls and marketing events. When this role is executed well, customers will receive prompt and high-quality service leading to repeat business.

Key Job Responsibilities:

• Deliver on the Cougar Promise
• Respond quickly with accurate and thorough quotes to inbound sales
requests/RFQs from customers external and internal
• Follow-up on open inbound sales quotes within a timely fashion
• Accurate and detailed order handoff to Order Entry with proper documentation and thorough, complete information in CRM and ERP system
• Drive and maintain profit margin with existing and new customers
• Document transaction details in Box, NetSuite and any other productivity tool the
company uses
• Technical understanding of products and ability to learn new products

Metrics/KPIs:

• Quote Response Time: KPI: Percentage of quotes sent within 24 hours. Target: 90% or more.
• Quote Follow-Up: KPI: Percentage of follow-ups completed within 48 hours. Target: 95% or higher.
• Order Handoff Accuracy: KPI: Percentage of error-free handoffs to Order Entry. Target: 98% or higher.
• Profit Margin: KPI: Maintain gross profit margin on quoted materials. Target: 20%+ margin on average.
• Transaction Documentation: KPI: Percentage of transactions documented in CRM/ERP systems. Target: 100% of transactions properly documented.
• Customer Satisfaction: KPI: Customer feedback rating on responsiveness and accuracy. Target: 4.5/5 or higher.

Skills and Qualifications:

• Owner-mindset in sales with focus on increasing sales margin
• Exceptional customer service via various forms of communication including e-mail, phone, in-person and marketing events
• Organized and ability to generate and follow-up large quote volume
• Competent in operating systems with ability to accurately enter and catalog order data
• Time management and ability to work as part of a team to provide highest level of customer service in the industry
• Technical proficiency in plumbing and mechanical systems in commercial buildings
• Adaptable with an ability to learn in a changing environment and industry#cougarusa

#FCG-L

#LI-NP1
#flowcontrolgroup #manycompaniesoneteam

Cougar USA operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.