Description

Altai Systems delivers association-specific CRM software built within the Microsoft Dynamics 365 CRM platform. We are seeking an experienced manager to lead the delivery of Altai initiatives, ensuring successful execution across planning, implementation, and adoption phases within the R&D team. The ideal candidate will bring a strong mix of project management expertise, technical knowledge, requirements analysis, and stakeholder management skills to drive business outcomes.

This remote position requires a collaborative professional who can effectively manage technical projects, gather and document requirements, create functional specifications, and communicate with both technical and non-technical audiences. You will also work closely with Professional Services, Support teams, and meet regularly with clients to ensure successful project delivery and solution alignment with business needs.

Key Responsibilities

Project & Workstream Management

• Manage R&D project workstreams from initiation through completion, ensuring timely delivery and quality outcomes
• Coordinate cross-functional teams, including developers, professional services, and support staff, to achieve project objectives
• Track project progress, identify risks and dependencies, and proactively communicate status to stakeholders
• Facilitate project planning sessions, sprint reviews, and retrospectives to drive continuous improvement

Requirements Gathering & Functional Specifications

• Conduct client discovery sessions and stakeholder meetings to gather, document, and analyze business requirements
• Write comprehensive functional specifications for new features and system enhancements that clearly articulate business needs and expected outcomes
• Create and maintain project documentation, including process flows, system diagrams, user stories, and acceptance criteria
• Perform gap analysis to identify differences between the current state and the desired future state, recommending solutions to address gaps
• Document technical decisions, system configurations, and implementation approaches

Ticket Management & Coordination

• Manage and prioritize R&D tickets in Jira, ensuring proper categorization, assignment, and timely resolution
• Track time and resource allocation using Tempo to maintain accurate project metrics and reporting
• Triage incoming requests and coordinate with appropriate team members for resolution
• Maintain clear documentation of ticket status, dependencies, and resolution paths

Quality Assurance & Testing Support

• Provide hands-on support during testing phases, including test case review and execution
• Coordinate user acceptance testing (UAT) activities with stakeholders and document results
• Verify that delivered solutions meet functional specifications and quality standards
• Identify and document defects, working with development teams to ensure timely resolution

Stakeholder Communication & Client Engagement

• Serve as a liaison between technical teams and business stakeholders
• Maintain clear and consistent communication across all project stakeholders regarding timelines, deliverables, and risks

Skills Preferred

• Minimum 5 years of experience in technical project management or related roles
• Proven experience working with CRM and/or Association Management Systems (AMS) platforms
• Hands-on experience with Jira for ticket and project management (Tempo experience highly desired)
• Solid grasp of general technical concepts related to web applications, APIs, databases, and system integrations
• Demonstrated experience gathering and documenting business requirements from clients and stakeholders
• Strong experience writing functional specifications that bridge business needs and technical implementation
• Demonstrated ability to support testing activities, including test case creation and execution
• Basic knowledge of web technologies, RESTful APIs, and integration patterns
• Exceptional organizational skills with the ability to manage multiple concurrent projects and priorities
• Outstanding written and verbal communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders
• Strong analytical and problem-solving abilities with attention to detail
• Proven ability to work independently in a remote environment while maintaining strong team collaboration
• Customer-focused mindset with a commitment to delivering quality outcomes
• Adaptability and willingness to learn new technologies and processes
• Comfortable working with cross-functional teams, including developers, support staff, and professional services consultants
• Willingness to travel occasionally for client meetings or team events

Please note: Candidate must be willing to work in the Eastern Standard Time zone from 9:00 am 5:00 PM and be comfortable being on camera for internal and client meetings. Occasional travel may be required.