Description

This position works within the Merchandising Department. Primarily responsible for helping to maintain and update the ERP product database of 50,000+ products and maintaining vendor information. This role also oversees the creation and maintenance of products, product kits, and special product setups; resolves system and product issues as they arise. They actively support management and staff via problem solving, training and company support.

Duties and Responsibilities to include:

• Spearheads and manages special projects as assigned by the Department Manager.
• Participates in special projects as needed/assigned by company leadership
• Oversees item quantity adjustments: supports other staff in adjustment needs
• Assists in training other Merchandising Specialists in the below job duties.
• Maintains/updates product information: new product entry, pricing updates, part numbers, descriptions, settings, ordering controls, etc.
• Organizes, creates, establishes, and maintains: product, product kits, and special product setups.
• Problem solving: products, system issues, kits, etc.
• Assists in organizing department organizational files: product/vendor reports, procedures, matrixes, etc.
• Supports Department Manager in developing, set-up, and training for product processing through the system.
• Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Pre-requisite Core Competencies

• Motivated to always improve both personally and professionally.
• Ability to perform detailed and complex data entry and Excel work.
• Strong aptitude for math and ability to apply mathematical concepts to pricing models, percentages, rounding, etc.
• Ability to manage multiple priorities in a fast-paced environment.
• Planning: an ability to think ahead and plan over a 30-day span and prepare action plan to achieve results.
• Ability to be a strong member in a team oriented work environment.
• Strong Work Ethic.
• Proven attention to detail.
• Self-starter with willingness to do whatever is necessary to support the team.
• Demonstrated good judgement and a high degree of integrity.
• A history of continuing professional and personal development.

Skills Required

• Microsoft Excel - advanced skills verified by exam.
• Proficient in Microsoft Office Suite; Outlook and Word.
• Excellent over the phone and by email customer service skills.
• Exceptional organization skills and ability to put order into files, procedures, processes, etc. 
• Strong interpersonal, verbal and written communication skills.

Experience Required

• High School Diploma.
• 2+ years' experience with complex data management processes involving Excel.
• 2+ years' experience in a customer service role.

Experience Preferred

• 2+ years' experience within a team responsible for maintaining a product database of 20,000+ products: pricing, new setup, vendor info, images, descriptions, etc.
• 2+ years' experience in a team providing great internal customer service over the phone and by email.
• 2+ years' experience in working with Excel to manage product information and upload key information into an ERP system.
• 2+ years' experience working in small teams for a mid-size company.
• Completed college level courses.

About Us:

L.N. Curtis & sons is a privately owned and operated corporation that provides Tools for Heroes. The company is headquartered in Walnut Creek, California. Operational centers are located in Salt Lake City, Utah; Kent, Washington; Santa Fe Springs, California; and Gilbert, Arizona. Established in 1929, L.N. Curtis & sons is the premier distributor of first responder equipment and actively sells and services in the United States. The company is focused on servicing the thirteen Western states and the U.S. Government worldwide. L.N. Curtis & sons is committed to supplying the fire and law enforcement industry with the most modern, safe and effective products available. L.N. Curtis & sons is a company whose principal product is service, whose principal resource is people, and whose principal purpose is to be a distinguished leader in the field of supplying and servicing emergency responder equipment.

L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Additionally, L.N. Curtis & sons participate in the E-Verify program as required by law. You may view our Equal Employment, Pay Transparency and E-Verify notices at https://www.lncurtis.com/careers.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hrsupport@lncurtis.com.

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