Description

Position Summary
As the Operations Manager for our hotel portfolio, you will be instrumental in delivering exceptional guest experiences while driving operational efficiency. In this role, you'll oversee daily operations, lead and develop high-performing teams, and implement strategies that uphold our company's standards of hospitality and service excellence. Your leadership will ensure smooth operations, satisfied guests, and a culture of continuous improvement across all properties.

Essential Duties and Responsibilities

Directs and manages all hotel operations, including front desk, housekeeping, valet, and guest services.

Always maintains proper staffing levels to ensure customer service and operating standards are met through scheduling and managing on-call employees.

Directly oversees all day-to-day activities associated with opening, managing, and closing the facility.

Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns.

Collects deposits and reports daily revenue on a consolidated basis and reviews cashier reports for accuracy and completeness daily.

Ensures the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage, and internal audit scores. Ensures the facility's safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company's Safety Manual.

Responsible for resolving those customer concerns that are escalated to his/her attention by the facility's front-line associates.

Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office

Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Non-Essential Duties and Responsibilities

• May be asked to fill in for front line associates during their absences.
• May be asked to meet with the property's client contact on as needed basis.
• Other special projects as directed by the Senior Operations Manager.

Minimum Job Qualifications

• Associate's degree or equivalent experience.
• 3+ years of experience in hotel operations or hospitality management.
• Established experience in Microsoft Office Products including Word, Excel, PowerPoint, and Outlook.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in hotel management systems and Microsoft Office Suite.
• Excellent oral (including formal presentations) and written communications and comprehension skills are required.
• A valid driver's license.