Description

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Relations Asst/Bilingual/UKHCRequisition NumberRE51934Working TitlePatient Relations Assistant/Bilingual DMD Student ClinicDepartment NameMD100:DENTAL GROUP CLINICAL PRACTICEWork LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

HS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

3.5 yrs

Required License/Registration/CertificationLanguage proficiency proven by high school or college diploma from [insert language needed] speaking country or third party proficiency evaluation or test.Physical RequirementsThe physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 25lbs.ShiftMonday Friday, Day Shift; primarily 8:00 am 5:00 pm (40 hrs/wk); other hours/schedule as neededJob SummaryThe DMD Student Clinic is searching for a candidate to help with patient scheduling, registration, and check-out for Spanish-speaking patients.

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.Skills / Knowledge / AbilitiesLanguage proficiency in SpanishDoes this position have supervisory responsibilities? NoPreferred Education/ExperiencePrevious experience in customer service, healthcare, and/or administrative/clerical rolesDeadline to Apply12/17/2025Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you able to provide a certificate/diploma to show Spanish language proficiency, proven by a high school or college diploma from a Spanish-speaking country or a third-party proficiency evaluation or test?
   • Yes
   • No
2. * Please choose the answer that best describes your paid employment experience working with patient registration, checking patients in or checking out.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 2 years
   • More than 2 years, up through 3 years
   • More than 3 years
3. * How many providers have you worked for at one time in a dental/medical officer?
   • None
   • 1
   • 2
   • 3-4
   • 5-10
   • 11+
4. * Please indicate your years of experience working in a medical office or clinic setting.
   • None
   • More than 0, through 1 year
   • More than 1 year, through 3 years
   • More than 3 year, through 5 years
   • More than 5 years
5. * How many years of paid work experience do you have in a customer service position?
   • None
   • More than 0, through 1 year
   • More than 1 year, through 3 years
   • More than 3 years, through 5 years
   • More than 5 years
6. * Please describe a time when you had an angry, frustrated patient and how you approached and resolved the patient's issue.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter

PI280373056