Description

Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Provide callers with local directions and general information in a courteous and accurate manner.
• Act as a central communication point during emergency/crisis situations.
• Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.
• Respond to in-house guest concerns or complaints in a timely manner.
• Make appropriate service recovery gestures according to established guidelines.
• Notify management of any malfunctioning telephone equipment or accessories.
• May operate in-house paging system as well as serve as base communications with security and maintenance departments.
• Promote team work and quality service through daily communications and coordination with other departments.
• Be aware and prepare for all in-house group meetings and VIP arrivals.
• May provide wake-up calls to guests rooms if this is not an automated phone system function.
• Direct calls to the appropriate line.
• Transcribe messages correctly and verify accuracy.
• Input and retrieve messages from the computer as requested.
• Read and verbally recite exact messages for guests.
• Input wakeup call information into the wake-up call system and verbally confirm time
• Adhere and comply to Sonesta Attendance policy and standards of conducts.
• Perform any other job-related duties as assigned.

Additional Job Information/Anticipated

Pay Range

Additional Job Information/Anticipated Pay Range

Pay range $25.50 to $26.50 per hour. Pay rate outlined follows contract requirements.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:

• Medical and Dental Insurance

• Paid Vacation and Sick Days

• Paid Holidays

• Pension

• Legal Services

• Maternity and Parental Leave

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.