Description

• Provides prompt, efficient and friendly customer service through execution of patient care standards
• Smiles and greets customers in a friendly manner
• Genuinely thanks each customer and invites them to return
• Assists customers by:
o escorting them to the products they're looking for (when possible)
o making appropriate OTC recommendations
o securing products that are out of reach
o performing other tasks in every way possible to enhance the shopping experience
• Takes all steps required to fill prescriptions in compliance with all laws, regulations, physician orders and company policies and procedures regarding the sale of pharmaceuticals including:
• retrieves the correct and accurate product(s)
• counts; pours, or measures out the required quantity according to established company methods and procedures
• affixes the label permanently to the container
• performs a final audit of the prescription
• Offers advice and professional consultation in compliance with state and federal laws and regulations
• Actively endorses and participates in all clinical program offerings
• Responds to telephone requests from customers, physicians and vendors, which require the expertise of
the pharmacist
• Communicates and cooperates in a professional manner with peers, subordinates, managers, physicians,
and customers in all pharmacy related areas
• Ensures timely implementation of company policies, procedures and programs; and enforces professional and operational standards, including compliance with legal regulations
• Maintains all state and federal record keeping for controlled substances
• Supervises all pharmacy staff in accordance with Federal and State law while working in the pharmacy
• Follows all laws and company procedures regarding Medicare, Medicaid, and other third party insurance
plans, and participates in audits as appropriate in a timely manner
• Responsible for HIPAA compliance, and dispensing of over the counter drugs by law
• Accesses the pharmacy computer to obtain complete patient record (on both cash and third party prescriptions) and verifies third party plan parameters
• Orders product from distribution center or other appropriate source as necessary
• Stocks pharmacy product orders to specific bay locations
• Trains pharmacy technicians and abides by state regulations regarding technician training and licensure
• Maintains inventory levels to company goals, rotates stock, and utilizes RX return process
• Bags all products; affixes the receipt to the bag and places company stickers on items that are not in bags
• If a drive-thru pharmacy, able to operate microphone and drive-thru box
• Maintains strict adherence to company guidelines related to personal hygiene, dress code and Department Appearance Standards (DAS)
• Reports to work when scheduled and on time
• Hazardous drug handling
o Complies with standard operating procedures in handling and dispensing of hazardous drugs

Secondary Job Functions

• Knows the location of general over the counter merchandise
• Files paper and keeps pharmacy equipment and area clean and organized
• Ensures that bags and vials are replenished, and that trash is removed and floor is swept
• Attends company meetings for purposes of training, coordinating plans, and communicating policies and
procedures
• Regularly accesses and reviews all company communication and responds in a professional and timely
manner
• Performs other duties as assigned by the Pharmacy Manager, Store Director, Pharmacy District Manager and District Manager
• Maintains standards in the absence of the Pharmacy Manager
• Participates in all company sponsored programs

Scope

Number of Associates Supervised: Directly __0__ Indirectly __0__

• Supervises all pharmacy staff in accordance with Federal and State law while working in the pharmacy
• Provides feedback on pharmacy technician/clerk performance, and amplifies their professional understanding of their role in the pharmacy
• Trains pharmacy technicians and abides by state regulations regarding technician training and licensure

Job Requirements

Relevant Experience, Education, Certification, Knowledge, Skills and Abilities

• Must have a college degree in Pharmacy (BS or PharmD)
• Must pass the NAPLEX
• Must pass the State MPJE
• Must hold a valid state license
• Meets all requirements of and maintains status as a Certified Immunizer
• Must complete continuing education hours as required by law
• Must complete all required state, federal and company training programs (i.e. HIPAA, CDR, I-pledge, etc.)
• Ability to do simple addition, subtraction, copying figures, counting, and recording
• Proficiency in Microsoft Word, Excel and Outlook
• Possess the ability to understand and follow written, verbal or demonstrated instructions; write identifying
information; request supplies orally or in writing
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision
• Must be able to work shifts varying in length and time, including nights, weekends and holidays

Physical Environment
• The duties for this position are normally conducted in a store environment
• There is significant responsibility to maintain customer service levels and handle multiple priorities
• The position is occasionally exposed to dust, cleaning chemicals, and equipment movement hazards
• Most work is performed in a temperature-controlled environment
• Incumbent may stand for long periods of time
• Position requires periodic travel throughout assigned area by car
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
• Stooping, bending, twisting, and reaching may be required in completion of job duties