Description

Reports To: Sales Manager or Sales Supervisor

Travel Required: Daily travel between company location and customer establishments.

Work Type: On site.

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America's #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that's as energizing as our coffee. Here, you'll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career-where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

As a Presell Service Representative, you will be the face of Community Coffee for our customers, delivering products, performing services, and representing our premium brand every day. You will manage your route, interact directly with customers, and ensure our products are well stocked and easy to find.

Key Responsibilities

• Drive a delivery truck.
• Load and unload products and equipment, double-checking orders before leaving the warehouse.
• Rotate and merchandise products so they are fresh, organized, and easy for customers to access.
• Collect payments and complete bank deposits as needed.
• Maintain accurate delivery and sales records using a handheld device.
• Keep vehicle clean and perform basic maintenance checks like oil, fluids, and tire pressure.
• Solve customer issues on the spot, whether it is a delivery question or product concern.
• Pick up empty containers and damaged or outdated items and handle them according to company procedures.
• May be assigned additional duties, as necessary.

Position Requirements

• High school diploma or equivalent required
  • Passing score on aptitude test required in lieu of a high school diploma or equivalent.
• Bachelor's degree is preferred.
• Experience in direct-store delivery (DSD) or similar roles preferred.
• The ability to use tools like electric pallet jacks and forklifts is a bonus.
• Valid driver's license and clean driving record.
• CDL is required ONLY if operating vehicles over 26,000 lbs.
• Must be 21 or older with DOT medical certification and a pre-employment physical.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Accountability
• Takes Action
• Adaptability
• Interpersonal Agility
• Resourcefulness

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

This is a hands-on role where you will be active throughout the day. Expect to:

• Visit 20-30 customers per day.
• Lift up to 40 lbs. regularly and occasionally push/pull up to 100 lbs. using pallet equipment.
• Spend time standing, walking, kneeling, crawling, climbing in and out of the vehicle.
• Work both indoors and outdoors, occasionally in moderate warehouse noise or varying weather conditions.
• Use full range of vision and movement to perform tasks safely and efficiently.

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.