Description

Job Summary:

The Sr. Solution Consultant plays a key role in augmenting sales opportunities through understanding and addressing customer's key challenges, and leveraging ACI solutions and technology. This role ensures that our customers and prospects maximize their long term relationship with ACI, and is critical in conveying the needs and opportunities in the marketplace to the Market Product Managers as we develop our solution product strategies and roadmaps.

Working with the Market Product Managers and Product Marketing, the Sr. Solution Consultant will help define the key value propositions for the targeted market segments. This role will work closely with the sales organization and third party partners, and apply the market segment value propositions in the development of account plans, value propositions, and long term solution adoption strategies for ACI's customers and prospects.

The role requires in-depth industry business insight, an understanding of the strategic and long term approach ACI's customers should execute when using our solutions, a strong grasp of how ACI's solutions can add real value for our customers, and an ability to work directly with new customers and cross-functional teams.

Job Responsibilities:

• Sales and Implementation
  
  • Participates as strategic product representative in end-to-end sales process and contributes to the development of specific opportunities.
  • Defines value propositions and long term solution strategies for specific opportunities to assist Sales in progressing deals in line with strategic sales plans.
  • Successfully defines and obtains agreement regarding customer requirements.
  • Identifies business development opportunities through scoping customer and external industry engagements.
  • Identifies and provides advice and business consultancy to prospects/customers and cross functional teams on solution design options and impacts of modifications on the existing system to inform the product roadmap.
  • Ensures that all client business objectives are met as identified through the sales process and planned for in the implementation process; oversees technical onboarding and integration of payment platforms with client systems
  • Builds presentations, proposals, and papers designed to assist in the sales of product solutions.
  • Collaboratively works with other solution consultants, account representatives, customer managers, project managers, and the executive leadership team.
  • Develops value propositions within multiple industry and product families.
  • Works in an independent environment.
  • Works at an expert level for both product and industry in the sales arena.
  • Works on medium complexity accounts and opportunities.
• Learning and Development
  
  • Creates and executes against an individual development plan with management support.
  • Strives for more competency development.
  • Desires and capitalizes on continual development in the workplace within their industry discipline.
• Communication and Executive Presence
  
  • Contributes market perspective to development of solution/product roadmap and identifies and produces key value propositions (use cases) in their segment.
  • Supports Market Product Managers and Product Marketing in defining the unique differentiators for ACI solutions in the marketplace and development of the value map.
  • Clearly indicates expertise through effective communication and strong business acumen.
  • Organizes and expresses business value and overcomes customer objections.
• Performs other duties as assigned
• Provides market feedback to cross functional teams
• Understands and adheres to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Experience:

• BS/BA degree or equivalent experience
• 3+ years as "Subject Matter Expert" in specific market segment
• 5+ years solution consulting or sales experience
• 5+ years of experience in payments or fintech

Preferred Knowledge and Skills needed for the job:

• Deep understanding of payment processing systems, ACH, card networks, and digital wallets
• Strong grasp of bill payment industry regulations (NACHA, PCI DSS, etc.), risk management, security best-practices and fraud prevention
• Awareness of consumer payment behaviors and digital transformation trends
• Knowledge of multiple industry products and applications in the Utility, Consumer Finance and Insurance verticals
• Ability to translate business needs into technical solutions, analyze complex workflows and identify optimization opportunities
• Excellent written and oral communication
• Strong problem solving and critical thinking skills
• Skilled in conducting workshops, presenting to executives, and influencing decision-makers
• Competency in AI applications such as CoPilot and Claude
• Familiarity with Application Programming Interfaces and integration frameworks
• Ability to self-motivate and work independently with little supervision
• Works effectively in team environment
• Ability to lead cross-functional teams and manage multiple projects simultaneously
• Ability to use a personal computer with proficient skills in business applications such as Microsoft Office, Miro, Visio, etc.

Work Environment:

• Remote office environment
• Accommodates Eastern Time Zone working hours
• Domestic and/or international travel required up to 50%

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The Sr. Solution Consultant acts as a subject matter expert and trusted advisor during the sales and implementation process. Their primary responsibilities include understanding client requirements, solution design & demonstration, technical liaison, compliance & security guidance, and value communication.