Description

Company History:  Fathom is one of the largest digital manufacturing platforms offering on-demand manufacturing in North America. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 500,000 square feet of manufacturing capacity across 10 facilities, Fathom seamlessly blends in-house capabilities across plastic and metal additive technologies, CNC machining, injection molding & tooling, urethane casting, sheet metal fabrication, and design and engineering. 

Job/Position Summary

The Quality Engineer is responsible for managing customer and project-specific quality activities at the site level. This role acts as the primary point of contact for assigned accounts or product lines and is responsible for executing RMAs, corrective actions, and continuous improvement initiatives. The Quality Engineer ensures compliance with applicable standards (e.g., ISO 9001, AS9100), supports documentation and audit readiness, and collaborates cross-functionally with Production, Engineering, and Quality Technicians to drive operational excellence.

Primary Responsibilities

• Serve as the quality lead for assigned customer accounts or projects, ensuring expectations are met or exceeded.
• Investigate customer complaints, nonconformances, and RMAs; lead root cause analysis and implement corrective and preventive actions (CAPAs) using 8D, 5-Why, and other problem-solving tools.
• Author and maintain control plans, inspection plans, and other quality documentation to ensure proper inspection flow and compliance with customer specifications.
• Collaborate with Production, Engineering, and Quality Technicians to support launch readiness, inspection feasibility, and production quality planning.
• Support internal and external audits by preparing documentation, leading responses, and closing findings in a timely manner.
• Assist in training operators or technicians on quality procedures, standards, and expectations.
• Review and approve incoming specifications, change notices, and drawing revisions; ensure that quality documentation remains current and accurate.
• Create and submit First Article Inspection (FAI) packages, Certificates of Conformance (CofCs), and other customer-specific deliverables.
• Participate in the continual improvement of processes, metrics, and systems using data-driven approaches.
• Act as a liaison for customer visits, audits, or part reviews as needed.
• Support gage R&R studies, process capability analysis, and quality system KPIs as assigned.

Requirements

• Associate’s or Bachelor’s degree in a technical field preferred; equivalent experience considered.
• 2–5 years of experience in a quality or engineering support role within manufacturing.
• Proficient in reading and interpreting engineering drawings and GD&T.
• Familiarity with ISO 9001 and/or AS9100 requirements.
• Experience with CAPA tools such as 8D, Fishbone, 5-Why.
• Strong written and verbal communication skills for internal and customer-facing interactions.
• Working knowledge of basic metrology tools (calipers, micrometers, etc.); familiarity with CMM results is a plus.
• Experience with Microsoft Office, Adobe, and ERP systems; Excel proficiency is expected.
• ASQ Certification (CQE, CQT, or similar) is a plus.
• Ability to work with databases and spreadsheets.
• Must be able to work independently and within a team environment.
• Must have the ability to manage multiple tasks and priorities, sometimes flexing priorities to meet the needs of the business
• Must be able to read and write English.

With over 50 years of industry experience, Fathom is at the forefront of the industry 4.0 digital manufacturing revolution serving clients in the technology, defense, aerospace, medical, automotive and IOT sectors. Fathom’s extensive certifications include ISO 9001:2015, ISO 9001:2015 Design, ISO 13485:2016, AS9100:2016, NIST 800-171 and ITAR.

What we offer: 

Health Benefits: Medical, dental, and vision coverage. Company paid for Life insurance, short-term and long-term disability insurance.

Additional Benefits: Paid time off, Floating Holidays, Volunteer time off, and sick time off (depending on state of employment). 401k Plan

Employee Perks: Discounts on products and services.

Equal Opportunity Employer/Veterans/Disabled

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

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