Description

SUMMARY OF RESPONSIBILITIES: The Applications Engineer I provides technical support to sales, marketing, engineering, manufacturing and customers to support ANS products. Provides responsive and pro-active technical support on form, fit, and function of existing products, new products, product application questions, compatibility questions, product failures and de-bug support, installation, and operating questions. ESSENTIAL FUNCTIONS: • Able to provide technical support in the handling of technical questions that are posed by sales, customers, distributors, etc. Technical support includes installation, application, and compatibility issues. • Provides layout drawings and material lists to sales for standard and custom combinations of ANS products. • Participates in review of new product designs in order to learn and aid engineering in the development of new products. • Assists in the development of technical manuals as well as application and installation documents. • Assists in evaluating the functional characteristics of new and existing products for conformance to industry standards. • Interfaces with customers to provide technical input on product requirements documents for the development of New Products and iterations of existing products. • Creates customer drawings and BOMs for products. • Assists in the development of training programs for internal and external training. • Provides on-site technical support for product failure and installations. • Develops Visio models from ANS engineering drawings. • Works on tasks centered around activities that have moderate exposure to ANS and our customer • Develops solutions to problems of limited complexity. Assisted by senior level staff in completing more complex assignments and implementing designs. • Follows up with customers to ensure that problems are resolved. • Contributes to the establishment of goals and receives assignments for those goals. • Interacts with people to build productive working relationships. Participates in team projects. QUALIFICATIONS/REQUIREMENTS: • 1-3 years' experience in technical support. • Bachelor's degree in engineering or related technical field, preferred. • Ability to understand basic engineering concepts, theories and applications related to engineering.