Description

The Sales Support Consultant is a problem solver providing support to the account team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.

This role will be based out of our One Atlantic Center office in midtown and will follow a hybrid work schedule with Tuesday, Wednesday, and Thursday in-office.

What you will do

• Scale customer engagement of sales team
• Maximize sales resources' selling time by taking on back-office tasks
• Connect with and coordinate internal resources to streamline contract-to-boarding processes
• Support issue resolution around billing and general customer service
• Assist with inquiries regarding billing, pricing, contracts, reporting and research
• Perform sales administrative tasks (revenue tracking, etc.)
• Review and monitor sales leads
• Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship
• Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue
• Maintain tools to support the sales teams
• Generate client reporting and client dashboards
• Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
• Coordinate with Customer Success Managers to support customer training and onboarding
• Assist sales with entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports
• Analyze sales performance records, interpret results
• Review quarterly compensation for accurate payout

What experience you need

• 2-5 years of B2B sales support, customer service, or related customer-facing experience
• Bachelor's degree in Business Administration, Marketing, Communications or other related field
• Experience using Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot, Zoho) for data entry, account management, lead tracking, and reporting
• Proficiency with the Google Suite
• Strong verbal and written communication
• The ability to juggle multiple tasks simultaneously, prioritize deadlines, and manage a high-volume workload

What could set you apart

• A customer-focused mindset and attention to detail
• Intellectual curiosity and insights driven nature
• Ability to deliver results and play to win
• Execution excellence
• A sense of urgency, agility, and grit
• Strong integrity and sense of personal accountability
• Ability to work as one aligned global team (#OneEquifax)

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