Description

We are seeking a skilled Senior Sales Operations Analyst/Administrator with hands-on experience in Salesforce Field Service (FSL/FSM) to join our team. The ideal candidate will be responsible for managing, customizing, and optimizing our Salesforce environment to support sales, service, and field operations. This role requires strong technical expertise, excellent problem-solving skills, and the ability to partner with cross-functional stakeholders to deliver scalable solutions, train, and support our user base of over 1000 Users.

Key Responsibilities

• Salesforce Administration
  • Collaborate with IT Salesforce Administrators and/or maintain and configure Salesforce org, including user setup, profiles, roles, permission sets, page layouts, record types, and security settings.
  • Collaborate with IT Salesforce Administrators and/or manage standard and custom objects, fields, workflows, flows, and validation rules.
  • Collaborate with IT Salesforce Administrators and/or create and maintain reports, dashboards, and data integrity processes.
  • Collaborate with IT Salesforce Administrators and/or integrate Salesforce with external systems such as HubSpot, applications, and APIs (MuleSoft) to streamline business processes.
  • Provide technical support and training to Salesforce users, addressing inquiries and resolving issues promptly.
• Field Service Management (FSM/FSL)
  • Collaborate with IT Salesforce Administrators and/or configure and optimize Salesforce Field Service features such as work orders, service appointments, service territories, scheduling policies, and optimization rules.
  • Support mobile workforce users by configuring Field Service Mobile and ensuring usability.
  • Partner with field operations leaders to design solutions that improve technician productivity and customer experience.
  • Collaborate with IT Salesforce Administrators and/or monitor and maintain dispatcher console setup, service resources, and crews.
• Process Optimization & Support
  • Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
  • Collaborate with IT on Physical and Logical design on solutioning.
  • Ability to load and configure App Exchange solutions in Sandboxes and Production environments.
  • Support integrations with ERP, CRM, and third-party applications as they relate to field operations.
  • Troubleshoot and resolve user issues, ensuring minimal downtime.
  • Provide training and documentation to end-users and new team members.
  • Work with Business users to define user needs and business requirements.
  • Ability to create Business and Technical Requirements documents.
  • Develop User Impact Assessments and business cases on behalf of business users.

Qualifications

• Required
  • 2-4+ years of Salesforce Administration experience.
  • Hands-on experience with Salesforce Field Service (FSL/FSM) configuration and support.
  • Strong understanding of Salesforce security, data management, and automation best practices.
  • Proficiency with Flows, Validation Rules, and Approval Processes.
  • Excellent communication and stakeholder management skills.
• Preferred
  • Salesforce Administrator Certification (ADM 201).
  • Salesforce Field Service Consultant Certification (or demonstrated project experience).
  • Experience with Salesforce Service Cloud.
  • Experience with Salesforce.com Maps
  • Experience with Salesforce.com CPQ platforms and or Salesforce.com Revenue Cloud
  • Familiarity with Salesforce integrations (e.g., ERP, middleware, MuleSoft, DCKAP, APIs).
  • Exposure to mobile workforce solutions and optimization engines.

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Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.