Description

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Senior Energy Specialist will conduct box audits, handle escalated calls, mentor and assist Life Threatening staff and frontline LIHEAP staff with questions, assist the Life-Threatening Supervisor with creating trackers, ensuring trainings of agents are completed and tracking attendance when the supervisor is out.

Duties include but are not limited to:

• Assists in planning, monitoring, resolving problems, and coordinating operations and service delivery and provides customer contact in a call center.
• Coordinates and applies program guidelines to project delivery.
• Researches, retrieves, and analyzes information.
• Performs research functions, analyze data, and provide customer service and support.
• Assists in the planning and delivery of operational activities and services.
• Identifies discrepancies and resolve problems.
• Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.
• Prepares, reviews, and maintains detailed records and reports to measure project activities.
• Participate on work teams to develop project goals and support materials.
• Establishes and maintains professional internal and external relationships.
• Performs various duties as needed to successfully fulfill the function of the position.

Requirements

Required Education and Experience: High School Diploma or GED., AND:

• 24 months experience in a call center or front-line customer service.

Skills:

• Ability to communicate verbally and in writing.
• Ability to understand written material and instructions.
• Excellent customer service skills.
• Basic computer skills.
• Detail oriented.
• Ability to research information to obtain an answer or solution to a problem in a timely manner.

Certifications: None.

Advertised Working Conditions:

• Ability to sit and talk for prolonged periods.
• Hand and finger dexterity.
• Engage in repetitive motion of the wrist, hand, and fingers.
• Standard Office Environment.

Departmental Preferences:

• LIHEAP or Life-Threatening (Energy Crisis) experience.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.