Description

We offer remote work opportunities in the following locations ONLY: AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY.

US Citizenship Required - Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veteran, Military Spouse or Military Affiliated are encouraged to apply!

Job Summary

The Senior Training Specialist serves as a lead facilitator delivering training programs to employees and external stakeholders (beneficiaries, Providers, and DHA employees). In addition to facilitation, this role provides oversight of training delivery quality, supports major content updates, and contributes to continuous improvement of training programs. The Senior Training Specialist partners closely with instructional design staff and training leadership to ensure consistency and effectiveness across all training initiatives.

Education & Experience

Required:

• Bachelor's degree in education, instructional design, or related field or equivalent; OR equivalent experience, to include any combination of education and experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 5 years of experience in training facilitation or corporate learning
• Strong communication and presentation skills
• Familiarity with learning management systems (LMS) and virtual training platforms
• Initiated improvements, changes and updates to training content and delivery Strong knowledge of adult learning principles and instructional best practices

Preferred:

• Bachelor's degree in education, instructional design, or related field preferred
• Experience in a healthcare or customer service environment
• Knowledge of or experience with military culture is strongly preferred

Key Responsibilities

• Assist with training department-specific needs, including compliance with the department policies and procedures, maintaining required training documentation, participating in process improvement meetings, and other duties as appropriate and requested.
• Facilitate training through a variety of methods, including asynchronous online courses, classroom instruction, synchronous desktop training and one-on-one sessions.
• Deliver onboarding, role-specific, and compliance training using TriWest-approved content.
• Provide trainees and their supervisors with performance feedback and conduct follow-up training as needed and requested.
• Model best practices in facilitation.
• Conduct advanced evaluations of learner performance and provide actionable feedback.
• Assist with planning and scheduling training sessions during peak periods.
• Represent the Training Department in cross functional meetings to advocate for training needs.
• Perform major training content updates (e.g., restructuring modules, correcting errors, updating terminology, revising instructional flow) in collaboration with instructional design staff.
• Monitor learner engagement and provide feedback to the Instructional Design team to improve training effectiveness.

• Track attendance, completion, and assessment results, reporting outcomes to training leadership.
• Collaborate with subject matter experts and training leadership to identify gaps and propose enhancements to training programs.
• Provide logistical support during training sessions, including managing virtual platforms and addressing learner questions.
• Maintain professional and courteous relations with all TriWest staff and external contacts.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Working Conditions

• Regular and reliable attendance is required
• Availability to work non-regular hours as required
• Works within a standard office environment, with minimal travel
• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $65,000 to $72,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.