Job Function
Other
Description
Service Desk Analyst
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North Americas leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com
Service Desk Analyst:
Requirements:
Hands on experience 2 to 5 years working IT administration.
History supporting large organizations (supporting 3,000 to 4,000 users).
Able to work / commute to two office locations in the Detroit area: Warren, MI and Sterling Heights, MI.
Ability to manage workload independently and have clear communication skills.
Technical Skills
Software:
Windows Active Directory
Adding new users/computers
Passwords
Deleting users from AD
New hire account set up and de-provisioning experience.
Office 365 Experience- Admin Experience
Working knowledge with Teams, One Drive and Share point
Managing M365 licensing
Experience with 2 factor Authentication, preferably Okta
Setting up accounts / troubleshooting authentication issues
Resetting Password
Experience with Installing Software
Past experience using a RMM tool a plus
Hardware:
Setting up new printers/peripherals
Setting up/troubleshoot laptop and desktop system
VPN/Wifi remote troubleshooting users that are offline or remote
Experience with ServiceDesk, preferably Jira
Open/modify/close Service requests.
Soft Skills
Multitasking
Work well under pressure.
Team player/ Work in a Team environment
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
SunSource
PI279625661
Job ID: 81100171