Description

In Publix's corporate offices, we value in-person interactions, similar to those our store associates have with customers. Many of Publix's corporate offices offer work from home up to two days a week. Each business area implements their policy differently and should be discussed during interviews.


What you'll do

• engage with Publix customers and fans on Facebook, X, Instagram, and YouTube
• monitor and understand the holistic conversation and sentiment about the Publix brand online, and identify trends and potential reputation issues
• responsible for various communications and tasks to support content and community efforts across the Social Media team
• provide premier customer service, leverage knowledge resources, and strive to achieve a positive outcome for every care case that happens on social media channels

• Bachelor's degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism, or equivalent experience in any of these areas
• at least one year of experience in a customer service-oriented role
• at least one year of experience using social media for a business
• at least one year of experience in a communications-focused role
• knowledge and understanding of social media platforms, including use cases for customers or fans and for brands
• knowledge of Publix history, culture, and branding
• drive, flexibility, and initiative
• time management skills
• Data Analysis skills 
• Innovation/Creativity
• situational awareness and customer service skills
• written communication skills
• basic knowledge of Microsoft Word, Excel, and PowerPoint, as well as other Microsoft Office applications including Outlook, Windows Explorer, SharePoint, Planner, etc.
• willingness to work a flexible schedule, including nights, weekends, holidays, and extended hours

• Bachelor's Degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism
• three or more years of experience in a customer service-oriented role
• two or more years of experience with social media for a business
• two or more years of experience in a communications-focused role
• knowledge in best practices for customer communication and response protocols, established in the department
• knowledge and understanding of social media analysis and trends identification
• knowledge of external and internal product and service information
• intermediate knowledge of Microsoft Word, Excel, and PowerPoint
• knowledge of social media aggregating and listening tool(s) such as Sprinklr
• knowledge of social media engagement and publishing tools
• knowledge of Publix's Customer Care & Social Media case management system
• bilingual including written communication (Spanish and English)

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans 
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)