Description

Manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Principal Responsibilities:

• Manages contract customer accounts less than $15m to $5M
• Intermediate Inventory management and review
• Manage Intermediate Consignment Inventory with 5 - 15 locations
• Understands supported contract and adheres to requirements
• Produce basic reports as required
• The ability to work overtime/storm response when necessary
• Proactively puts together and understands basic price adjustment
• Assists with RFQ's for assigned contract customers
• Prioritize incoming emails and tasks to meet deadlines
• Intermediate Microsoft office Suite skills
• Complete Master Data requests as needed
• Intermediate Power BI skills
• Participate proactively in customer meetings
• Anticipate the requirements needed to support the RSM's/Directors
• Travel as needed for customer relations or inventory counts 10%
• Proactively communicates pertinent information with cross functional teams and Supervisor as required
• Ability to communicate with customers
• Assist with special projects as needed

Qualifications:

• Education: Associate degree (AA) or equivalent; or four or more years related experience and/or training
• Experience: Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge

Knowledge, Skills and Abilities:

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally.
• Demonstrated ability to review RFP's and to identify business issues.
• Ability to make sound decisions with minimum supervision and delegates effectively.
• Ability to build strong working relationships and have an excellent customer service record.