Description

Malvern, PA | New York, NY | New York, NY | Malvern, PA
Full time | Full time | Full time
REQ-2026-803

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be eligible to work in the U.S. without requiring sponsorship now or in the future.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in out deep experience and strong financial foundation, we we're a partner you can trust.

What you'll do:

We are seeking a talented, self-motivated, and experienced Senior Business Intelligence Developer to join our Data and Analytics team at Customer's Bank. As a Senior BI Developer, you will be responsible for creating and managing a centralized and standardized Enterprise reporting environment to support a portfolio of cross-business line dashboards within PowerBI, working within a team and delivering to support the Analytics strategy of the bank. This role blends executive facing leadership, client delivery excellence, and data stewardship, with accountability for building and scaling differentiated data, analytics, AI, and cloud-enabled offerings.

Responsibilities:

• Architect enterprise semantic models and guide the long-term BI roadmap.
• Develop a technology roadmap aligned with desired capabilities and requirements in conjunction with data users, department managers, clients, and other key stakeholders with moderate guidance to drive data-driven decision making.
• Provide technical mentorship and lead BI development practices. Support training and communications for Business users to drive adoption of reports.
• Build and optimize enterprise-grade Power BI models, datasets, and dashboards.
• Develop advanced DAX and high-performance data models for large-scale analytics.
• Oversee Power BI governance: RLS, deployment pipelines, workspace design, and reusable components.
• Enable self-service BI through training, documentation, and stakeholder support.
• Partner with data engineering to ensure clean, accurate, high-quality analytical data.
• Leverage Microsoft Fabric and Lakehouse/EDW architecture to modernize BI delivery.
• Work closely with business leaders to translate requirements into actionable BI solutions.
• Communicate insights clearly and influence decision-making across teams.
• Drive continuous improvement in BI processes, performance, and reliability.
• Guide the development, implementation, and maintenance of change control and testing processes.

Qualifications:

• 6+ years' experience BI development experience, including lead or architect-level responsibilities.
• Expert-level skills in Power BI (DAX, modeling, optimization, governance).
• Existing technical knowledge of modern systems software, protocols, and standards, including SQL Server, Snowflake/Databricks/Fabric, Python Data Libraries (Pandas/Polars/DuckDB), and Power BI.
• Deep understanding of relational and dimensional modeling, and modern data ecosystems.
• Proven ability to lead BI strategy, mentor teams, and partner with stakeholders.
• Experience with Microsoft Fabric is highly preferred.
• BI/Cloud certifications are a plus.
• Incorporation of Agentic AI into project delivery and/or into client solutions.
• Executive presence and strong commercial acumen.
• Collaborative, values-driven leadership style.
• Passion for developing high-performing teams.
• Experience working with and understanding Banking / Financial services industry.
• Excellent communication skills to understand requirements and collaborate on expected results.
• Critical thinking and problem-solving skills to develop efficiently and scalable based on best practices and governed standards.
• Strong work ethic with a sense of ownership and accountability.
• Microsoft office applications, including SharePoint, PowerApps, and PowerAutomate

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, "Wow."

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

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