Description

The Customer Identity Senior Engineer is responsible for building, maintaining , and operating the company's customer identity platform. This role ensures secure, reliability , and scalable authentication and access services across multiple customer-facing products.

The Customer Identity Senior Engineer serves as the technical owner for customer identity lifecycle, authentication policies, and platform integrations. This position requires strong troubleshooting skills, scripting capability, and a service-oriented mindset to support business requirements, uptime, compliance, and product team enablement.

Duties & Responsibilities:

• Implement, configure, and maintain enterprise customer identity and access management (CIAM) services.

• Support onboarding of new applications, APIs, and services into the customer identity ecosystem.

• Manage platform lifecycle activities including patching, maintenance, and capacity planning.

• Develop and maintain operational runbooks, standards, and procedures for identity services.

• Build and maintain automation for customer account lifecycle and access provisioning workflows.

• Partner with product and development teams to establish secure integration patterns using OAuth2, OIDC, and SAML.

• Monitor and optimize authentication performance and error handling through data-driven insights.

• Serve as the escalation point for complex authentication and customer access issues.

• Lead incident, problem, and change management activities related to CIAM systems.

• Devise and propose CIAM strategy through stakeholder information gathering , monitoring of metrics , analysis of emerging threats, and understanding of best practice trends .