Description

The Staff Software Engineer - Incident Management will play a critical role in strengthening Insulet's ability to respond to and recover from major incidents impacting our platform and services. This role focuses on engineering solutions that improve incident detection, response, and resolution, while partnering closely with Incident Managers, SREs and cross-functional teams. The ideal candidate combines technical expertise with a deep understanding of incident lifecycle management and operational resilience.

Responsibilities

• Driving the incident management process and coordinating efforts with all teams involved, including SRE, R&D, IT, vendors, and stakeholder, in resolving the incident.
• Responding to incidents and initiating the incident management process.
• Prioritizing incidents according to their urgency and business impact.
• Coordinating response efforts and collaborating with the incident response team to ensure that all protocols are diligently followed.
• Communicating with internal stakeholders on major incidents and impacts.
• Producing documents that outline incident timelines and actions taken during the incident.
• Coordinating post-incident RCAs with responders and SMEs and communicating to stakeholders.
• Design and implement automation for incident detection, triage, and resolution.
• Develop and maintain runbooks, playbooks, and tooling to streamline incident response.
• Collaborate with Incident Managers to improve processes and reduce Mean Time to Recovery (MTTR).
• Participate in major incident response efforts, providing technical leadership during high-severity events.
• Lead post-incident reviews and implement preventive measures to avoid recurrence.
• Contribute to continuous improvement of incident management frameworks and best practices.
• Partner with SRE and development teams to embed reliability and resilience into system design.

Required Skills and Competencies

• Strong understanding of incident management principles and frameworks (e.g., ITIL).
• Hands-on experience with incident response in complex, distributed systems.
• Hands-on experience with conducting post-incident review (blameless post-mortem) sessions.
• Strong understanding of cloud computing platforms (e.g., AWS, Azure, GCP) and container orchestration technologies (e.g., Kubernetes).
• Hands-on experience with monitoring and alerting tools (e.g., Datadog, PagerDuty, Prometheus, Grafana).
• Strong communication and leadership skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to work under pressure and make decisions during high-impact incidents.
• Excellent troubleshooting and problem-solving skills.

Preferred Skills and Competencies

• Experience with cloud platforms (AWS, Azure, or GCP).
• Understanding of compliance and security requirements in regulated environments.
• Ability to mentor others on incident response best practices.
• Proficiency in scripting or automation (Python, Bash, or similar) for operational tasks.

Education and Experience

• Bachelor's degree required (preferred field of study: Computer Science, Engineering, or related field).
• 7+ years of experience in software engineering, operations, or reliability roles.
• Minimum 3+ years focused on incident management or operational resilience.
• Proven track record of improving incident response processes and reducing MTTR.

• NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office). #LI-Hybrid
• Travel is estimated at 5% but will flex depending on business need.

Additional Information:
Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $148,200.00 - $222,300.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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