Description

Supervises the work of Customer Service staff. Monitors all aspects of assignment process through estimate upload. Resolves escalated non-compliance issues with contractors. Ensures high levels of customer service in the department.

• Bachelor degree preferred in a business related discipline or equivalent related experience.
• A minimum of two years of experience in a customer service management role
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.
• Ability to effectively manage and supervise employees.

#LI-EC1

• Supervises personnel, to include partnering with Manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process.
• Maintains time and attendance compliance by updating various electronic mediums.
• Provides training, coaching and guidance to team members.
• Supervises all aspects of assignment process.
• Supervises and monitors staff to ensure high levels of customer service.
• Monitors and analyzes report data to ensure accuracy.
• Provides training assistance to internal and external customers.
• Provides updates to management regarding contractor issues that effect program participation.
• Partners with manager to create, document and implement procedures for department.
• Performs duties of subordinates when needed.
• Upholds and projects the public image of the Company.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.
• Participates in special projects or performs duties in other areas as requested.
• Upholds and projects the public image of the Company.