Description

All interested applicants should attach a resume in the Supporting Documents section of the application, preferably in a PDF format to avoid any formatting issues.

About Rice:

Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation's top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.

Rice is also a wonderful place to work. Rice faculty, staff and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice's culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name - RICE - Responsibility, Integrity, Community and Excellence.

Position Summary:

The temporary Enrollment Services Specialist II plays a key role in the operations unit of the Office of Enrollment at Rice University, a highly selective research institution located in the heart of Houston, Texas. This position serves as the primary point of contact for the public on matters related to admissions and financial aid. The specialist responds to inquiries from prospective students, parents, school counselors, community-based organizations, and other stakeholders regarding Rice's admission and financial aid requirements, policies, procedures, and deadlines. In addition, the Enrollment Services Specialist II manages data entry and maintains student records from a wide range of sources to ensure accuracy and consistency across systems

Ideal Candidate Statement:

The ideal candidate for the temporary Enrollment Services Specialist II position is a detail-oriented and customer-focused professional who thrives in a fast-paced, service-driven environment. They demonstrate exceptional communication and interpersonal skills, enabling them to effectively assist a diverse range of audiences, including prospective students, families, and counselors, with accuracy and empathy. The candidate possesses strong organizational and data management abilities, ensuring the integrity and confidentiality of student records and information.

Workplace Requirements:

This is a 6-month, temporary position with no guarantee of extension or continuation beyond the stated term. After completing a fully in-person training period, the role may be performed in a hybrid format, combining in-office and remote work to support flexibility and collaboration. Per Rice policy 440 , work arrangements may be subject to change.

Hiring Range:

$17.00 hourly, benefits eligible, non-exempt.

*Non-Exempt (hourly) positions under FLSA are eligible for overtime.

Minimum Requirements:

• High school diploma or equivalent
• Two years of related experience
  
  • In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis may be substituted

• Strong communication and customer service skills
• Excellent attention to detail and data accuracy
• Proven organizational and multitasking abilities
• Proficiency with Microsoft Office, Google Suite, and database systems
• Strong problem-solving and judgment skills
• Collaborative team player with initiative and reliability
• Commitment to confidentiality and data integrity

• Three or more years' directly related experience in customer service, data processing, records management, and/or imaging solutions preferably in a higher education setting
• Call center experience
• Experience handling documentation associated with Offices of Admission, Registrar, and Student Financial Services/Financial Aid literacy strongly preferred

• Answers incoming calls and email requests for information
• Enters information into appropriate software applications to maintain accurate records
• Runs and analyzes basic reports
• Processes registrations and applications
• Expedites, researches, and resolves complex issues; coordinates with other staff when needed

• Process application materials, index documents, audit student records for missing information, and perform data integrity audits to ensure that items are accurately processed
• Reviews transcripts and enters grade point averages and final class ranks
• Performs audits of own work or that of others to ensure compliance with established procedures
• Determines appropriate action to be taken for duplicate, inaccurate, or unclear information
• Identifies and elevates cases of poor academic performance
• Compiles appropriate materials and mails information packets to prospective students
• Assists other units during peak times to support the goals of the department
• Performs other duties as assigned

Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits

Rice Mission and Values: Mission and Values | Rice University

Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please contact Rice University's Disability Resource Center at 713-348-5841 or adarice@rice.edu for support.

If you have any additional questions, please email us at jobs@rice.edu . Thank you for your interest in employment with Rice University.