Description

Unit Clerk - Evaluation & Treatment- On-Call

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned

• Answers multiline phones, routing calls appropriately, and placing calls for patients all in an efficient, courteous manner.
• Coordinates new admissions by preparing patients chart, securing patients belongings and updating all relevant unit documents.
• Processes patient discharges by breaking down chart, creating and faxing discharge packets to appropriate parties and updating all relevant unit documents.
• Maintains daily census log by recording admissions and discharges to provide source of information for statistical reporting.
• Sends daily report to NSBHO regarding daily census.
• Greets and assists visitors and vendors in a professional manner.
• Maintains open charts by ensuring all signatures are completed, paperwork is updated and available.
• Communicates with Snohomish County Mental Health to coordinate medication notices and notifications of patient admits and discharges.
• Requests records from patients' outside providers including past hospitalizations.
• Prepares information packets for referrals to Western State Hospital and other facilities.
• Assists with direct care to meet the safety needs of patients and the facility. Assists patients with hygiene and clothing items. Triages patient requests and refers to the appropriate staff person and de-escalates patients as needed.
• Assists with inventory and putting supplies away when they are delivered.
• Communicates regularly with facilities department regarding any maintenance issues.
• Performs filing, photocopying, data entry, word processing, mail processing and general support as needed.
• Participates in regularly scheduled supervision and team meetings.
• Remains compliant with required trainings and certifications.
• Behaves in an ethical and professional manner consistent with agency policy, state law, and licensing entities if applicable.
• Understands and practices safekeeping of client protected health information per Compass Health's HIPAA and other agency policies and procedures.
• Demonstrates respect for diversity and a commitment to developing multicultural competency and sensitivity.
• Demonstrates commitment to Compass Health's Strategic Intention, Core Values and Core Competencies.

EDUCATION / EXPERIENCE / CERTIFICATIONS / LICENSES

• High School Diploma or equivalent.
• Minimum 1 year of related clerical experience.
• Education and/or work experience in the mental health field preferred.
• Valid Washington State Driver's License required including vehicle and appropriate insurance, if applicable.
• Current First Aid & CPR certification and Food Handlers permit, or ability to obtain within 90 days of hire.

KNOWLEDGE / SKILLS / ABILITIES

• Ability to perform clerical skills including word processing, filing, telephones and data entry.
• Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems.
• Demonstrated organizational skills and the ability to multitask within a fast-paced environment.
• Excellent communication skills, written and verbal.
• General computer proficiency, including the ability to utilize electronic medical record systems and accurate typing and word processing skills.
• Ability to pass pre-employment criminal background check, which may or may not include an additional search by DSHS.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The employee will be working in an acute care facility and must be able to physically participate in managing aggressive behavior from patients. While performing the duties of this job, the employee must occasionally lift and/or move up to 20 pounds and is regularly required to sit, stand, walk, talk, and use close vision. The noise level in the work environment is usually moderate to loud.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.