Description

Position Summary

The Accounts Receivable Clerk (A/R Clerk) will be responsible for processing cash deposits in a timely manner, reconciling unapplied payments, performing the daily review of delinquent accounts as assigned and will handle reconciliation and adjusting entries as required.

This is a hybrid role (typically with 3 to 4 days in the office) once a period of training and integration is complete. The position will be based at our regional office and manufacturing complex in Tacoma, Washington.

Key Duties

Cash Processing:

• Processes incoming payments by verifying and entering transactions from bank lockbox, EFT, local deposits, and any other applicable payment methods.
• Reconciles payment transactions and the Accounts Receivable Ledger to ensure that all payments are accounted for and properly posted
• Assists in complex reconciliations and discrepancies, posting adjusting entries as required to resolve issues
• Maintains up to date and accurate records of all payment transactions and posts adjusting entries as needed to correct discrepancies.

Customer Dispute Resolution & Collections

• Perform daily review of the Accounts Receivable assigned delinquent accounts and investigate all invoices that are past due.
• Liaise with internal and external stakeholders to identify the underlying cause of unpaid invoices and try to achieve resolution before escalating to Director Credit and Collections.
• Work with appropriate teams to gather documents to assist in payment or customer dispute resolution.
• Maintain all documentation related to payment disputes on Teams channel if further escalation is required.
• Assist customers by providing required documentation and negotiating payment plans as required
• Provide detailed analysis of overdue receivables and efforts extended towards resolution as well as recommend accounts for additional escalation to the Director Credit and Collections.

Other:

• Assist with completion of master data forms for the creation and adjustment of new and existing customer accounts.
• Handles customer inquiries and processes credit card payments in both French and English as required
• Determine if orders should be released, and if further consideration is required, escalate to the credit analyst for additional review.
• Ensures the strict confidentiality and privacy of financial records as they relate to the organization and its customers.
• Performs other duties as assigned

Qualifications

• Two or more years of related accounts receivable experience
• High School diploma required; Associate's or Bachelor's degree a plus
• Effective interpersonal and communication skills
• Attention to detail, monitor and check work or information.
• Problem solving and prioritization.
• Intermediate computer skills (Microsoft Office, SAP)
• Ability to work independently and being flexible regarding work assignments.
• English required; French language skills a plus

Important Note: Employment at Stella-Jones is contingent upon successful completion of a pre-employment drug screening. This position is not eligible for visa sponsorship, and candidates must be authorized to work in the United States without sponsorship now or in the future.
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