Description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic?  If yes, come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success.  We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

Apply today!

What our team members are saying:

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GENERAL SUMMARY

Assist Deposit Operations with branch operations related matters. Make oneself available to resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance and policy/procedural questions, and provide decision-making guidance, as necessary on more complex inquiries. Understands the functions of systems used by the branches. Identifies resolves and/or escalates operational problems or concerns. Revise existing policies and procedures that are focused on creating operational efficiencies and minimizing operational and compliance risk. Plans, organizes, and implements various small to moderate scope operations projects. Perform assigned tasks with minimal supervision.

ESSENTIAL FUNCTIONS

• Answers branch or department inquiries on branch operations, policy/procedures, customer service, compliance, and training related issues. Analyze and resolve any related procedural issues.
• Develops and documents new or changes in the branch process and procedures improving the efficiency of overall branch operations.
• Plans and conducts branch quality-control reviews, assess and document identified operational and compliance risks, identify operational deficiencies/weaknesses, reinforce established policies and procedures, and provide the necessary training.
• Reviews branch audit reports and call logs to identify trends and develop solutions and training to address identified issues and/or gaps.
• Interacts in an effective and professional manner with all levels demonstrating commitment to quality customer service.
• Has an in-depth understanding of the various systems used by the branch network.
• Reviews Business and Consumer New Account Documentation to ensure compliance.
• Plans, coordinates, and participates in the monthly Customer Service and Sales Manager (CSSM) meeting.
• Participates in conversion activities during new branch/closure/mergers/acquisitions by providing operational support as applicable.
• Assists in conducting and implementing projects of small to moderate scope.
• Performs Quality Control testing to identify document errors, track trends, and escalate findings to department managers for timely remediation.
• Performs other assignments as deemed necessary by the Bank.

QUALIFICATIONS

• Education: College degree with business classes preferred or equivalent experience required.
• Experience:
  • 3- 5 years of deposit operations experience, preferably in a back-office environment required.
  • Strong understanding of banking regulations and operational controls.
• Skills/Ability:
  • Ability to read and interpret complex regulations and provide written procedures that are easily understandable.
  • Must have excellent oral, written, and interpersonal communication skills and be able to communicate clearly at all levels.
  • Must be detailed oriented with excellent follow-through skills and the ability to function in a team environment.
  • Exercises good judgment when providing decision-making guidance that impacts both internal and external customers.
  • Must be committed to seeking opportunities for improvement and increasing efficiency.
  • Great quality and quantity of work, job knowledge, customer service skills, problem solving, and ability to work independently and demonstrate initiative in new assignments.
  • Bilingual (English and Mandarin or Cantonese) a plus.

OTHER DETAILS
$32.21 $36.92 / hour 
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). 

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
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Poster- Chinese Traditional 
Poster- Chinese Simplified

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or [email protected].  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements